Store & Assistant Catering Operations Manager

Ben & Jerry's Connecticut; West New York (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health benefits

PTO

Wellness support

Ice cream perks

Job summary

Ben & Jerry's Riverwalk Shop in New Jersey is seeking a dual-role manager to lead daily scoop shop operations and support the catering side of the business. You will shift between managing a busy retail floor and executing flawless off-site events, ensuring a seamless guest experience.

The role requires leadership and a passion for great ice cream, with hours that can include evenings, weekends, and holidays. Join a people-first team focused on growth and impact.

Qualifications

• 2+ years of management or general management experience.
• Strong leadership and people skills.
• Ability to manage shop operations and catering activities.

Responsibilities

• Lead Riverwalk Scoop Shop day-to-day operations and support catering growth.
• Drive sales while controlling costs and maintaining fun, high-energy service.
• Uphold food safety standards, POS accuracy, and cash handling.
• Coordinate events, training, and staff orientation as needed.

Skills

Management experience

Leadership

Communication

People skills

Operational confidence

Customer focus

Job description

Why Work Here? Because Life's Too Short for a Job That Doesn't Spark Joy.

At Ben & Jerry's, we don't just scoop ice cream -- we create moments. Our motto says it all: "If it's not fun, why do it?" We lead with peace, love, and a whole lot of euphoria, and we're looking for people who bring that same energy every single day.

We show up for our communities -- donating, volunteering, and being the kind of neighbors people actually want around. If that sounds like your vibe, keep reading.

Riverwalk Scoop Shop Manager & Catering Assistant Operations Manager

This is a dual-role opportunity for someone who thrives on variety, ownership, and making things run beautifully. You'll lead the Riverwalk Scoop Shop day-to-day and play a key supporting role in growing our catering business. If you're the kind of person who can shift from managing a busy shop floor to helping execute a flawless off-site event -- this was written for you.

What We Offer

• Pay Rate $20-$25 an hour (plus tips)
• Competitive pay with bonus opportunities
• Health benefits, PTO, and wellness support
• A people-first, purpose-driven culture
• Ice cream perks (obviously)
• Growth opportunities for leaders who want to make an impact

As Shop Manager, You Will

• Set the tone -- your energy, your smile, and your sense of urgency are contagious and your team will follow your lead
• Create an environment where every customer leaves happier than when they walked in
• Keep a sharp eye on labor, cost of goods, and daily operations -- the numbers matter as much as the vibe
• Drive sales up and costs down without losing the fun
• Uphold all food safety standards, POS accuracy, and cash handling procedures
• Be available for late nights (past 11pm), weekends, and select holidays -- this is a dessert business, and the best hours aren't 9-to-5
• Bring at least 2 years of retail food experience and a genuine understanding of small business operations
• Stay tech-savvy -- social media presence, paperwork, and operational systems are part of your world
• Lead with honesty and integrity, always

As Catering Assistant Operations Manager, You Will

• Support the overall success of our catering operation based out of Riverwalk, with reach into New Jersey and potentially Florida and CT
• Bring fresh, creative ideas to help grow the catering side of the business
• Help implement and manage catering operations under the Chief Administrator & Catering Manager -- including planning, logistics, equipment, marketing, and customer satisfaction
• Ensure all systems align with franchise standards (Square, Salesforce, etc.)
• Support proper training of catering staff -- daily operations, customer relations, cleanliness, and staff orientation
• Show up for events: prep before and after, ensure operational excellence on-site, and motivate the crew
• Maintain presentation standards, portion control, and proper serving temperatures at every event
• Help build a motivated team culture where growth and advancement are real possibilities
• Be comfortable working outdoors and able to lift, carry, and move approximately 25 lbs

What You Bring

• 2+ years of management or general management experience
• Strong leadership, communication, and people skills
• Operational confidence and a team-focused mindset
• A big heart, high standards, and a love for great ice cream
• Understand that in this business, nights, weekends, and holidays are part of the deal -- and you're good with that