Restaurant Manager

Happy Hospitality; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Dining Discounts

Job summary

A vibrant restaurant group in Chicago is seeking a FOH Manager to oversee daily operations in a fast-paced and energetic environment. The ideal candidate will have strong leadership skills, excellent interpersonal abilities, and a commitment to providing top-notch customer service. Responsibilities include managing staff, ensuring guest satisfaction, and maintaining health and safety standards. Competitive salary ranges from $60,000 to $70,000, along with benefits including health insurance, dental insurance, and dining discounts.

Qualifications

• Strong ability to lead, train staff, and manage daily operations.
• Excellent customer service skills, able to handle conflicts.
• Experience in maintaining a collaborative and energetic work environment.

Responsibilities

• Manage daily operations and take on additional duties as assigned.
• Ensure guest satisfaction, resolve conflicts, and manage staff.
• Oversee food handling and compliance with health standards.

Skills

Strong supervisory and leadership skills

Excellent interpersonal skills

Excellent time management and organizational skills

Decision making and problem-solving skills

Top notch customer service

Tools

Toast POS

OpenTable

Job description

We are the marinara-muddled minds behind Chicago’s Happy Camper, Homeslice, and Paradise Park! Our restaurants are wall to wall with lights, murals, and vignettes for the perfect gram. We are known for our art inspired spaces, delicious food and great vibes.

Our brand is glued together by our company culture. Currently, we are looking for other folks who are enthusiastic about being part of our team and growing our ever-evolving brand. Many of our employees have been with the company from the first installment of the brand. Our careers feel like a life purpose for many of us and a common thread is that we pay a distinct amount of attention to detail in creating this atmosphere.

The ideal candidate wants to really enjoy their work environment and the people they work with. With a restaurant group expanding as rapidly as we have, we need someone who is self-motivated, and willing to take initiative.

Job Summary

The FOH manager will oversee and manage the daily operations of the restaurant, as well as, take on additional duties as assigned. This role has varying hours required ranging between 9:00am -4:00am (Monday - Sunday). Additional hours as needed.

Our ideal candidate is someone who has an entrepreneurial spirit, is a self-starter, and wants to work in an environment where they can contribute to the growth and success of the company. A successful candidate will take on a key leadership role in a dynamic and fast-paced hospitality company. The role provides an opportunity to fast track your growth and development in an organization with a mission that has real positive social impact, in addition to aggressive business goals. This place is packed with energy, creativity, and outbursts of hilarity. We also settle in and get a lot done in an open and collaborative, but focused environment.

We highly value creating a company that represents diversity across many lines, including race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, and country of origin, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status or unfavorable discharge from military service.

Duties/Responsibilities

• Assists in hiring and training staff
• Ensure guest satisfaction, resolve conflicts and complaints as they arise
• Contribute to the positive company culture and continue to cultivate regulars
• Communicate with HR and accounting regarding invoicing and payroll
• Double check all orders that come in
• Knowledge of the food menu and table numbers
• Collect payments whether in cash or credit
• Issue refunds, and price adjustments
• Proficiency in Toast POS and OpenTable
• Strong communication and time management skills
• Customer satisfaction-oriented
• Manage menus in house and through third party deliver apps (i.e., Doordash, UberEats, Caviar, Postmates and Grubhub) Customer satisfaction-oriented
• Manages and oversees scheduling, adjusts schedules on the fly when needed
• Handles disciplining and terminating employees in accordance with restaurant policy
• Preforms daily health inspections and oversees food handling
• Frequent quality control checks on food
• Ensure compliance in accordance with capacity and liquor regulations
• Manages liquor, beer and wine inventory and works with BOH for purchases of food and supplies
• Manages swag inventory and communicates order needs with brand manager
• Conducts daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards
• Schedules routine maintenance and service on equipment, calls in repairs as neededTakes ownership on tasks and sees them through from start to finish

Required Skills/Abilities

• Strong supervisory and leadership skills
• Excellent interpersonal skills with a focus on customer service
• Excellent time management and organizational skills
• Decision making and problem-solving skills; able to identify and analyze problems and offer solutions
• Responds well to feedback and constructive criticism
• Able to professionally communicate information to others and actively listens
• Ability to provide top notch customer service in a fast-paced environment
• Able to stand for extended periods of time
• Able to safely lift and easily maneuver trays of food when necessary
• Willing to follow instructions and ask questions for clarification if needed

Certifications/Experience

• Basset Certification Require

Compensation

$60,000-$70,000

Company Benefits & Perks

Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining Discounts