Assistant Manager

Ben & Jerry's Connecticut; West Hartford (CT); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Free ice cream

Flexible schedules

Paid leadership training

Job summary

Ben & Jerry's Connecticut is seeking an Assistant Manager to lead day-to-day shop operations on the floor, coaching scoopers and shift leads to deliver exceptional guest experiences. You will model friendly service, manage cash, inventory, and scheduling, and train teammates to grow their skills and confidence.

This hands-on role offers a clear growth path toward Shop Manager, with opportunities to lead events and promotions in the local community while maintaining high standards of quality

Qualifications

• Leadership or supervisory experience in food service or retail.
• Clear, respectful communication under pressure.
• Reliability and ownership of results, from guest satisfaction to team performance.
• Strong drive to grow and take on more responsibility.

Responsibilities

• Lead and support scoopers and shift leads on busy rushes and slower periods.
• Oversee daily shop operations, including cash handling, inventory, scheduling, opening/closing procedures.
• Set high standards for guest service on every shift.
• Train and develop team members to build skills and teamwork.
• Represent the shop in the community and step in to run the shop when the Shop Manager is out.

Skills

Leadership

Customer service

Cash handling

Scheduling

Team development

Communication

Job description

Company Overview

We are a values-driven ice cream shop focused on creating outstanding guest experiences, supporting our community, and building a culture our team is genuinely proud to be part of. Every shift is about more than just scooping ice cream – it is about making someone’s day a little sweeter.

Company Overview

We are a values-driven ice cream shop focused on creating outstanding guest experiences, supporting our community, and building a culture our team is genuinely proud to be part of. Every shift is about more than just scooping ice cream – it is about making someone’s day a little sweeter.

Our team is collaborative, upbeat, and committed to quality in everything we do, from the products we serve to the way we treat our guests and each other.

The Opportunity

As an Assistant Manager, you will be a key leader in the shop, running day-to-day operations while developing and motivating your team. This is a hands‑on role where you will be on the floor, leading by example, solving problems in real time, and ensuring every guest has a great experience.

This position is a strong step for someone who wants to build leadership skills, take on more responsibility, and grow toward becoming a Shop Manager.

What You'll Do

• Lead, coach, and support scoopers and shift leads during both busy rushes and slower periods, keeping the team focused and energized.
• Oversee daily operations, including cash handling, inventory checks, scheduling, and opening/closing the shop to company standards.
• Set and model high expectations for friendly, efficient, and memorable guest service on every shift.
• Train and develop team members so they build skills, confidence, and a strong sense of teamwork and accountability.
• Represent the shop in the community, support events and promotions, and step up to run the shop when the Shop Manager is out.

What Success Looks Like

• Within your first few months, you are confidently running shifts end-to-end, handling cash and inventory accurately, and keeping operations smooth and organized.
• Your team feels supported, understands expectations for performance and service, and looks to you for guidance, feedback, and problem‑solving.
• Guest feedback is consistently positive, with any issues resolved quickly, professionally, and with a focus on turning experiences around.
• You actively contribute ideas to improve processes, grow sales, and strengthen team culture, clearly preparing yourself for future Shop Manager responsibilities.

What We're Looking For

• Previous leadership or supervisory experience, ideally in food service or retail, where you have led shifts or small teams.
• Clear, respectful communication skills and the ability to stay calm, organized, and solutions‑focused under pressure.
• Reliability, a positive attitude, and a strong sense of ownership for results, from guest satisfaction to team performance.
• A genuine drive to grow, take on more responsibility, and help others develop their skills and confidence.

Compensation And Benefits

• $20–24 per hour (including tips).
• Free ice cream.
• Flexible schedules.
• Paid leadership training and a real growth path toward Shop Manager.