Manager

Friendly's Restaurants; Bel Air (MD); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Free Ice Cream – half gallon

Free Meals

Discount Program

Flexible Schedule (Days, Nights & Week

Medical, Dental & Life Insurance

Disability Programs – short term and 


401K Retirement Plan

Bonus Eligibility

Job summary

Friendly's Restaurants is seeking a reliable, energetic individual to support the General Manager with administrative and operational shift duties in a fast-paced setting. You will oversee kitchen, dining and take-out operations, train staff, and ensure safety and quality standards to delight guests.

This hourly position offers opportunities to lead teams, deliver great food and ice cream experiences, and contribute to a welcoming environment for families and friends.

Qualifications

• Minimum 1 year of restaurant experience and proven team-building results.
• Ability to manage shifts, coach staff, and ensure guest satisfaction.
• Must read, write and communicate in English; basic math skills.

Responsibilities

• Oversee daily restaurant operations with focus on flawless execution and guest experience.
• Provide on-shift coaching, assign breaks, and ensure labor law compliance.
• Supervise hourly staff and maintain food handling procedures.
• Open/close restaurant and ensure cleanliness and safety standards.
• Support production and assist in kitchen, dining and take-out operations.

Skills

Restaurant management

Leadership

Customer service

Staff coaching

Food safety

Education

High school diploma

Tools

POS system

Back office systems

Job description

Friendlys is looking for a reliable, fun individual to work in a fast‑paced environment that enjoys our customers and ice cream!

Do you want to be part of a team whose mission is to create great memories by bringing family and friends together? Year after year, we strive to be the best Friendly’s we can be, because we owe it to our guests, consumers and to our team. We are friendly people! Our team is filled with great people who are optimistic, fun and always act with integrity. Be one of those Friendly people who are making a difference in the business and the communities we serve on a daily basis.

The primary function of this position is to assist the General Manager with assigned administrative and operational shift duties, provide guidance and direction to restaurant personnel, oversee, direct and assist in kitchen, dining and take‑out operations, facilitate production and customer service, ensure safety regulations and quality standards are maintained and that customer satisfaction is achieved. This is an hourly position.

Hourly Manager Responsibilities

• Managing daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience.
• Maintaining team members during shifts. Provides on‑shift coaching and corrections. Assigns breaks and ensures all Federal and State Labor Laws are enforced.
• Supervising and motivating hourly employees to provide friendly service and deliver great food and ice cream to all guests.
• Ensuring proper execution of all Friendly’s food handling procedures and recipes, in compliance with all Daily Operating Procedures.
• Supporting the team by working in a production position as needed.
• Managing guest service by greeting, assisting guests and addressing issues and concerns whenever needed and according to company policy.
• Opening and closing the restaurant, assigning and following up on opening and closing Daily Operating procedures and housekeeping tasks to ensure cleanliness standards are maintained.
• Ensuring all safety, security and sanitation policies are consistently executed.

Our Business

We are poised for growth and we know that the best is yet to come for us. As an Employer of Choice, we offer a wealth of opportunities for career growth within a high‑performing and rewarding environment. We are proud to be an equal opportunity employer and welcome applications from all qualified candidates.

Our Benefits

• Free Ice Cream – half gallon to enjoy with your family weekly!
• Free Meals
• Discount Program
• Flexible Schedule (Days, Nights & Weekends)
• Medical, Dental & Life Insurance
• Disability Programs – short term and long term
• Employee Assistance Programs
• 401K Retirement Plan
• Bonus Eligibility

Requirements

• Experience: minimum of one (1) year of restaurant experience. Must have a proven track record of achieving results and building successful teams.
• Education: High school graduate or equivalent.
• Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success.
• Must be capable of performing all functions and meeting all qualification standards for all hourly positions.
• Knowledge of P.O.S. system and the back office systems to fulfill management functions.
• Must be able to walk and stand during an entire shift.
• Frequent bending and squatting required.
• Must be able to read, write and communicate in English.
• Must have basic math skills.
• Must be able to hear well amidst loud background noise.
• Must be able to perform all job functions safely.
• Must meet the company performance standards for the job.
• Must complete a full background check.