Assistant Manager

Ben & Jerry's Connecticut; Hoboken (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Free ice cream

Flexible schedules

Leadership training and growth path

Job summary

Ben & Jerry's Connecticut in Hoboken is seeking an Assistant Manager to run daily shop operations, coach staff, and lead by example on the floor. You will help deliver warm, efficient guest service while building a team culture that supports growth and leadership opportunities.

You will gain hands-on leadership experience, opportunities for advancement toward Shop Manager, and enjoy flexible schedules plus the delicious perk of free ice cream as part of a positive, team-centered environment.

Qualifications

• Previous leadership or supervisory experience, ideally in food service or retail.
• Clear, respectful communication skills and the ability to solve problems in the moment.
• Reliable, positive, and accountable work habits, especially during busy or stressful times.
• A genuine drive to grow, take on more responsibility, and help others develop their skills.

Responsibilities

• Lead, coach, and support scoopers and shift leads during busy shifts and quieter times alike.
• Oversee daily shop operations, including cash handling, inventory checks, and opening and closing procedures.
• Set the standard for friendly, efficient, and memorable guest service and train others to deliver the same.
• Help your team grow by providing feedback, on-the-job training, and encouragement so you all win together.
• Support community events, in-store promotions, and shop goals to build loyal regulars and strong sales.

Skills

Leadership

Supervisory experience

Communication skills

Problem-solving

Job description

Company Overview

We are a values-driven ice cream shop focused on creating memorable experiences for our guests and a supportive, growth-oriented environment for our team. Every scoop we serve is backed by a commitment to hospitality, teamwork, and community. Our shops are fast-paced, fun, and people-centered. We believe in recognizing great work, developing future leaders, and standing behind a brand you can be proud to represent.

The Opportunity

As an Assistant Manager, you will play a key role in running the shop day-to-day while developing your leadership skills and preparing for future management opportunities. You will lead by example on the floor, coach team members, and help create a place guests love to visit and staff love to work.

This is a hands-on leadership role where you will grow your operational, people, and problem-solving skills while enjoying a positive culture, flexible schedules, and all the ice cream you can eat.

What You'll Do

• Lead, coach, and support scoopers and shift leads during busy shifts and quieter times alike.
• Oversee daily shop operations, including cash handling, inventory checks, and opening and closing procedures.
• Set the standard for friendly, efficient, and memorable guest service and train others to deliver the same.
• Help your team grow by providing feedback, on-the-job training, and encouragement so you all win together.
• Support community events, in-store promotions, and shop goals to build loyal regulars and strong sales.

What Success Looks Like

• Within your first few months, you confidently run shifts, handle issues independently, and keep operations smooth and organized.
• Your team feels supported, knows what is expected, and consistently delivers warm, efficient guest service.
• Cash handling, inventory, and store procedures are accurate, on time, and in line with company standards.
• Guest feedback, team morale, and shop performance improve under your leadership and presence on the floor.

What We're Looking For

• Previous leadership or supervisory experience, ideally in food service or retail.
• Clear, respectful communication skills and the ability to solve problems in the moment.
• Reliable, positive, and accountable work habits, especially during busy or stressful times.
• A genuine drive to grow, take on more responsibility, and help others develop their skills.

Compensation And Benefits

• $20–$24 per hour, including tips.
• Free ice cream and flexible schedules.
• Paid leadership training and clear growth path toward Shop Manager.