Operations Manager

Rite-Rug; Johnson City (TN); On-site; USD 50,000 - 60,000; Full time

Job summary

Rite Rug is seeking an experienced Operations Manager in Johnson City, TN. You will lead and optimize regional operations, drive performance, and collaborate across departments to support sales goals.

The role emphasizes strong customer service, budgeting, staffing, and policy compliance, with the aim of achieving efficient operations and sustained growth in a fast-paced flooring environment.

Qualifications

• Three to five years of operations experience, preferably in flooring.
• Excellent customer service skills.
• Three years of managerial experience and proven leadership.
• Proficient in Microsoft Office.
• Ability to multi-task and prioritize duties.
• Strong oral and written communication skills.
• Ability to work independently and solve problems.
• Ability to integrate multiple programs.

Responsibilities

• Plan, organize, direct and control regional Operations.
• Run an operation of 8 to 10 million in annual sales.
• Review performance against plans and standards.
• Coordinate with other departments to carry out responsibilities.
• Manage staffing, budgets, and policy issues.

Skills

Customer service

Leadership

Multitasking

Communication

Problem solving

Independence

Tools

Microsoft Office

Job description

Rite Rug has been one of the largest privately owned flooring specialists for over 80 years! We are looking for an experienced Operation Manager to join our growing team! If you are looking to be more than just a number, then Rite Rug is the place for you!$50,000 to $60,000 a year. Salary based on experience.POSITION SUMMARY:-Plans, organizes, directs and controls the activities of the Operations function of the company a in designated region.· Runs an operation of 8 to 10 million in sales a year· Reviews performance against operating plans and standards· Develops and recommends corporate operations policy within the Operations Department· Coordinates and collaborates with other departments of the corporation in establishing and carrying out responsibilities· Client/customer relation functions· Reviews and approves the setting of budgets throughout the geographic location· Manage property, vehicular, retail, sales and installer issues· Responsible for staffing needs of the locations· Handle any policy issues with drugs and alcohol and harassment· Perform other duties as assignedQUALIFICATIONS AND REQUIREMENTS:1. Have at least three to five years of experience in successful Operations, including experience in the Flooring Industry.2. Must have excellent customer service skills3. Have at least three years of managerial experience and exhibit proven ability to lead and manage employees.4. Possess and have demonstrated proficient computer experience in Microsoft Office.5. Be able to multi-task and prioritize the duties required.6. Exhibit effective oral and written communication skills.7. Be able to work independently and problem solve.8. Demonstrate the skills necessary to effectively integrate multiple programs.