Operations Manager

MIRA Home; Grand Rapids (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Performance Bonuses

Commission Incentives

Job summary

Mira Home in Grand Rapids, MI is seeking a Branch Manager to lead a customer-centric team delivering inspections and high-quality pest control services. You will train and supervise staff, ensure regulatory compliance, oversee inventory and equipment, and maintain strong client relationships to achieve exceptional service standards.

The role emphasizes safety, regulatory adherence, and delivering an outstanding customer experience while driving team performance and growth.

Qualifications

• Must hold a Michigan pest control license.
• State certification in pest control.
• Valid, clean driver's license.

Responsibilities

• Lead a customer-centric team delivering inspections, quality service and a customer-first experience.
• Train and supervise pest control methods tailored to each customer's needs.
• Ensure compliance with state regulations, safety guidelines and company policies.
• Maintain detailed records of employees, services provided, products used and outcomes.
• Manage inventory levels and maintain branch equipment and vehicles.
• Address customer inquiries and resolve issues to maintain high satisfaction.

Skills

Leadership

Customer service

Pest control knowledge

Regulatory compliance

Team motivation

Driver's license

Education

High school or equivalent

Job description

At Mira Home , we are more than just a pest control company; we are a customer-focused team dedicated to peace of mind. Our mission is simple: we worry about the bugs so our customers don't have to. We pride ourselves on a culture of independence, safety, and exceptional service. Whether you are a seasoned professional or looking for a new career path, we provide the training and tools necessary to help you succeed in the field.

Your New Role

Are you a standout individual who raises the bar for the entire team with your exceptional standards and collaborative approach? Are you a hands-on leader who enjoys collaborating with your team, passionate about delivering outstanding customer service and achieving operational excellence? As a Branch Manager with Mira Home, you will lead your team in providing top-tier pest management solutions that ensure our customers can confidently leave their pest control worries to you and your team. Your commitment to putting customers first ensures we create an outstanding experience that stands out in the industry. Join us in leading your team to grow individually and collectively, aiming for extraordinary success!

Your Role in Action:

• Lead a Customer-Centric Team: Guide your team to deliver detailed inspections, quality service, and a customer first experience.
• Ensure Effective Pest Control Solutions: Train and supervise your team in the application of pesticides, baits, traps, and other methods tailored to meet each customer's unique needs are done.
• Compliance: Ensure company and employee compliance with all state regulatory requirements
  Documentation: Maintain detailed records of employees, services provided, products used, and treatment outcomes.
• Safety and Regulatory Adherence: Ensure strict adherence to safety guidelines, product labels, company policies, and state regulations to maintain safe and compliant pest control practices.
• Inventory Management: Manage inventory levels of pest control products and equipment to ensure adequate supply while maintaining proper storage and efficient handling.
• Equipment and Vehicle Maintenance: Maintain branch pest control equipment and vehicles in optimal condition for safe and effective use by employees.
• Customer Satisfaction: Address customer inquiries, concerns, and complaints promptly and professionally to foster strong client relationships and ensure high satisfaction levels.
• Operational Excellence: Maintain cleanliness and organization in work environments, including vehicles and facilities, and promptly resolve any safety hazards, incidents, or equipment malfunctions that are reported.

What You Bring to the Table:
Capable of leading, motivating, and empowering a team to exceed operational goals and deliver exceptional customer service.
Proficient in pest control practices, regulations, and safety standards to ensure compliance and best practices.
Demonstrated experience in supervising teams within pest control, overseeing daily operations and team performance.
Possess state certification in pest control and a valid, clean driver's license.
Strong dedication to providing outstanding customer service, effectively resolving issues, and ensuring positive customer interactions.
Able to perform necessary physical tasks such as lifting, bending, and working in diverse environments essential to the role.

• Must hold a current and valid license in the State of Michigan

Base Pay:
Starting Salary: We offer a competitive starting salary that reflects your experience and qualifications!

Additional Earning Opportunities:
Performance Bonuses: Earn bonuses based on team performance and hitting key performance indicators (KPIs).
Commission Incentives: Opportunity to earn commissions on you and your team's success in upselling and obtaining new customers.

Job Type: Full-time

Education:
High school or equivalent (Required)

Experience:
Management: 3 years (Preferred)
Pest control: 3 years (Preferred)

License/Certification:
Driver's License (Required)
Pest Control License in the State of Michigan (Required)

Ability to Commute:
Grand Rapids, MI 49599 (Required)