Operations Manager

MIRA Home; Fort Wayne (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Performance bonuses

Commission incentives

Job summary

Mira Home in Fort Wayne, IN, is seeking a capable manager to lead a customer-focused pest control team. You will oversee inspections, service delivery, and client relationships while ensuring compliance with state regulations.

The role requires a pest control license in Indiana, a valid driver’s license, and at least 3 years of management experience in pest control. Competitive base pay and performance incentives are offered.

Qualifications

• Indiana pest control license required.
• Valid driver’s license required.
• 3 years of management experience in pest control preferred.

Responsibilities

• Lead a customer-centric team delivering inspections, quality service, and a customer-first experience.
• Train and supervise the application of pesticides, baits, traps, and similar methods tailored to each customer’s needs.
• Ensure compliance with state regulations and maintain detailed records of services, products used, and outcomes.
• Manage inventory of pest control products and equipment; ensure proper storage and handling.
• Address customer inquiries and complaints promptly to foster strong client relationships and high satisfaction.
• Maintain safety, organization in vehicles and facilities, and promptly resolve hazards or malfunctions.

Skills

Team leadership

Customer service

Safety compliance

Communication

Education

High school diploma or equivalent

Job description

At Mira Home , we are more than just a pest control company; we are a customer-focused team dedicated to peace of mind. Our mission is simple: we worry about the bugs so our customers don’t have to. We pride ourselves on a culture of independence, safety, and exceptional service. Whether you are a seasoned professional or looking for a new career path, we provide the training and tools necessary to help you succeed in the field.

Your Role in Action:

• Lead a Customer-Centric Team: Guide your team to deliver detailed inspections, quality service, and a customer first experience.
• Ensure Effective Pest Control Solutions: Train and supervise your team in the application of pesticides, baits, traps, and other methods tailored to meet each customer’s unique needs are done.
• Compliance: Ensure company and employee compliance with all state regulatory requirements
  Documentation: Maintain detailed records of employees, services provided, products used, and treatment outcomes.
• Safety and Regulatory Adherence: Ensure strict adherence to safety guidelines, product labels, company policies, and state regulations to maintain safe and compliant pest control practices.
• Inventory Management: Manage inventory levels of pest control products and equipment to ensure adequate supply while maintaining proper storage and efficient handling.
• Equipment and Vehicle Maintenance: Maintain branch pest control equipment and vehicles in optimal condition for safe and effective use by employees.
• Customer Satisfaction: Address customer inquiries, concerns, and complaints promptly and professionally to foster strong client relationships and ensure high satisfaction levels.
• Operational Excellence: Maintain cleanliness and organization in work environments, including vehicles and facilities, and promptly resolve any safety hazards, incidents, or equipment malfunctions that are reported.

What You Bring to the Table:

Capable of leading, motivating, and empowering a team to exceed operational goals and deliver exceptional customer service.
Proficient in pest control practices, regulations, and safety standards to ensure compliance and best practices.
Demonstrated experience in supervising teams within pest control, overseeing daily operations and team performance.
Possess state certification in pest control and a valid, clean driver’s license.
Strong dedication to providing outstanding customer service, effectively resolving issues, and ensuring positive customer interactions.
Able to perform necessary physical tasks such as lifting, bending, and working in diverse environments essential to the role.

• Must hold a current and valid license in the State of Indiana

Base Pay:

Starting Salary: We offer a competitive starting salary that reflects your experience and qualifications!

Additional Earning Opportunities:

Performance Bonuses: Earn bonuses based on team performance and hitting key performance indicators (KPIs).
Commission Incentives: Opportunity to earn commissions on you and your team's success in upselling and obtaining new customers.

Job Type:

Full-time

Education:

High school or equivalent (Required)

Experience:

Management: 3 years (Preferred)
Pest control: 3 years (Preferred)

License/Certification:

Driver's License (Required)
Pest Control License in the State of Indiana (Required)

Ability to Commute:

Fort Wayne, IN (Required)