Operations Manager

MIRA Home; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Mira Home in Houston, TX seeks an experienced branch leader to oversee pest control operations, lead a customer-focused team, and ensure compliance with all safety and regulatory guidelines.

The role emphasizes effective service delivery, inventory and equipment management, and strong customer relationships to maintain high satisfaction levels.

Qualifications

• Must hold a current Texas pest control license.
• State certification in pest control.
• Valid Texas driver's license.
• 3 years management experience preferred.
• 3 years pest control experience preferred.
• High school diploma or equivalent.

Responsibilities

• Lead a customer-centric team with inspections and service quality.
• Train and supervise pesticide application tailored to customers.
• Ensure compliance with state regulations and company policies.
• Maintain detailed records of employees, services, products, and outcomes.
• Manage pest control inventory and equipment.
• Maintain branch equipment and vehicles.

Skills

Team leadership

Customer service

Regulatory compliance

Inventory management

Operations oversight

Education

High school diploma

Job description

At Mira Home , we are more than just a pest control company; we are a customer-focused team dedicated to peace of mind. Our mission is simple: we worry about the bugs so our customers don’t have to. We pride ourselves on a culture of independence, safety, and exceptional service. Whether you are a seasoned professional or looking for a new career path, we provide the training and tools necessary to help you succeed in the field.

Your Role in Action:

• Lead a Customer-Centric Team: Guide your team to deliver detailed inspections, quality service, and a customer first experience.
• Ensure Effective Pest Control Solutions: Train and supervise your team in the application of pesticides, baits, traps, and other methods tailored to meet each customer’s unique needs are done.
• Compliance: Ensure company and employee compliance with all state regulatory requirements
  Documentation: Maintain detailed records of employees, services provided, products used, and treatment outcomes.
• Safety and Regulatory Adherence: Ensure strict adherence to safety guidelines, product labels, company policies, and state regulations to maintain safe and compliant pest control practices.
• Inventory Management: Manage inventory levels of pest control products and equipment to ensure adequate supply while maintaining proper storage and efficient handling.
• Equipment and Vehicle Maintenance: Maintain branch pest control equipment and vehicles in optimal condition for safe and effective use by employees.
• Customer Satisfaction: Address customer inquiries, concerns, and complaints promptly and professionally to foster strong client relationships and ensure high satisfaction levels.
• Operational Excellence: Maintain cleanliness and organization in work environments, including vehicles and facilities, and promptly resolve any safety hazards, incidents, or equipment malfunctions that are reported.

What You Bring to the Table:

Capable of leading, motivating, and empowering a team to exceed operational goals and deliver exceptional customer service.

Proficient in pest control practices, regulations, and safety standards to ensure compliance and best practices.

Demonstrated experience in supervising teams within pest control, overseeing daily operations and team performance.

Possess state certification in pest control and a valid, clean driver’s license.

Strong dedication to providing outstanding customer service, effectively resolving issues, and ensuring positive customer interactions.

Able to perform necessary physical tasks such as lifting, bending, and working in diverse environments essential to the role.

• Must hold a current and valid license in the State of Texas

Base Pay:

Starting Salary: We offer a competitive starting salary that reflects your experience and qualifications!

Additional Earning Opportunities:

Performance Bonuses: Earn bonuses based on team performance and hitting key performance indicators (KPIs).

Commission Incentives: Opportunity to earn commissions on you and your team's success in upselling and obtaining new customers.

Job Type:

Full-time

Education:

High school or equivalent (Required)

Experience:

Management: 3 years (Preferred)

Pest control: 3 years (Preferred)

License/Certification:

Driver's License (Required)

Pest Control License in the State of Texas (Required)

Ability to Commute:

Houston, TX (Required)