Operations Manager

SwimKids Swim School; Gainesville (VA); On-site; USD 46,000 - 66,000; Full time

Job summary

Join a dynamic and award-winning swim school as an Operations Manager, where your leadership will inspire and develop strong teams while creating exceptional aquatic experiences for children and families. This full-time role offers a blend of in-pool and administrative responsibilities, ensuring a fun and engaging environment. With a commitment to employee development and a supportive culture, you will have the opportunity to grow your career while making a positive impact in the community. Enjoy competitive benefits, including health insurance, a 401k plan, and paid time off, as you embark on this fulfilling journey.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with Employer Matching

Paid Time Off

Discounted Pet Insurance

Incentivized Bonus Plan

Development and Training Programs

Company-Sponsored Events

Qualifications

• 1-2 years of management experience in a customer-focused role.
• Ability to inspire and develop strong teams, including entry-level employees.

Responsibilities

• Drive exceptional customer experiences and satisfaction.
• Evaluate student progress and manage class schedules effectively.

Skills

Management Experience

Customer Service Skills

Team Development

Problem Solving

Education

Undergraduate College Degree

3 Years Relevant Work Experience

Job description

Are you a talented leader with a caring heart? If you have managerial experience, love kids and love the water, join SwimKids Swim School’s management team at our award-winning swim schools in your community. We are seeking a leader who will enjoy FULL AND ACTIVE days, spent working both in and out of the pool, constantly interacting with children, families, and coworkers. No Aquatic experience? No problem! Bring your leadership experience and we will bring the aquatic training necessary! Together, we will create an aquatic expert!

SwimKids Swim School, an Emler Swim School affiliate, is an industry leader, and our employees are supported with great benefits. Our employer awards include Top 100 Places to Work, and Best Places to Work (year after year)!

Is this you?

• You thrive in an active role, spending each day both in and out of the pool, fully engaged with customers and coworkers.
• You have a passion for inspiring and developing strong teams, including those with new, entry-level employees.
• You enjoy fast-track industry training to hone your skills for executing and managing school activities and responsibilities.
• You're a creative team player who likes to work hard and have fun!
• You enjoy a good challenge and have the skills to create a fun, friendly and effective environment for all!

Responsibilities Include:

• Drive exceptional customer experiences and satisfaction by calmly, positively and proactively responding to challenges.
• Evaluate student progress using Emler's teaching curriculum and customer service processes through front-line work.
• Create and manage class and employee schedules in a way that positively impacts the business.
• Lead regular team meetings and manage employee engagement.
• Develop team members at various points in their professional journey, including those early in their careers or new to the workforce.

Requirements:

• Undergraduate College degree preferred (3 years of relevant work experience may be considered)
• 1-2 years of management experience
• Excellent performance record reporting to a General Manager or Supervisor while leading, motivating, and empowering a skilled and productive team
• A genuine love for teaching children
• Ability to recognize problems and resolve on the spot
• Excellent customer service skills - it must be natural for you to want to say "yes!"
• Ability to set goals, create plans and convert plans into action

Benefits of this full-time, salaried position include:

• Full salary range $46,000-$65,750 per year
• Incentivized bonus plan
• Health, dental, vision and life insurance plan options
• Short term and long term disability insurance
• Voluntary Aflac supplemental insurance plans at discounted rates
• 401k with employer matching
• Paid Time Off
• Discounted rates on pet insurance
• Discounts on products and services through LifeMart
• Development, training and company-sponsored events

Your career is only beginning as an Operations Manager at SwimKids Swim School. Our operations leaders are serious about investing in the development of our managers, providing them with opportunities for advancement, mentorship and endless possibilities.

Emler Swim School participates in E-Verify. We will provide the federal government with Form I-9 information to confirm all hires are authorized to work in the U.S.