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Sales Assist Operations Manager (Remote in Utah)
Rocket Lawyer
Utah
Remote
USD 65,000 - 90,000
Full time
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Job summary
A leading company in legal services seeks a Sales Assist Operations Manager to lead a dynamic team in Utah. This role focuses on driving customer engagement, overseeing daily operations, and implementing effective sales strategies. The ideal candidate will possess strong leadership skills and a proven track record in sales or support operations. Join a company committed to providing affordable legal services and enjoy comprehensive benefits including health plans, unlimited PTO, and competitive salary packages.
Benefits
Qualifications
- 5+ years in sales or support operations leadership role.
- Strong leadership and interpersonal skills.
Responsibilities
- Guide and motivate the team to optimize skills and processes.
- Drive customer engagement and ensure exceptional experience.
Skills
Tools
Job description
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About Rocket Lawyer
We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.
About Rocket Lawyer
We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.
We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!
About Your Role
We are seeking a dynamic and results-oriented leader to join our newly formed Customer Sales Assist team. In this role, you will play a crucial part in assisting customers with purchasing and engaging with Rocket Lawyer products and services. You will be responsible for overseeing daily operations, training and developing staff, and implementing sales and engagement strategies to achieve company goals.
How You Will Make a Difference Day To Day
- Guide, support, and motivate the team to ensure optimized and incredibly effective skill and process in:
- Maintaining a deep understanding of Rocket Lawyer’s product suite. Conducting effective discovery to understand each customer's needs and challenges, and effectively communicate and recommend Rocket Lawyer’s value and solutions to overcome objections.
- Assist customers with the resolution of routine, non-technical account questions and issues, fostering strong customer relationships and loyalty.
- Drive customer engagement and ensure an exceptional customer experience by promptly and efficiently resolving all customer issues and fulfilling requests.
- Ensure team consistently and accurately performs work in accordance with standard operating procedures, documenting all relevant details of customer interactions in our CRM.
- Deliver an exceptional customer experience that results in high customer delight and satisfaction.
- Team Leadership:
- Recruit, hire, and onboard new team members.
- Foster a positive and collaborative team culture, including cross-functional partnership with other teams and departments.
- Constantly evaluate team member performance and consistently and effectively coach and develop each team member
- Operational Efficiency:
- Track agent productivity and business unit KPIs to ensure all targets are consistently met or exceeded.
- Run QA program.
- Ensure compliance with all company policies and procedures.
- Analyze data to identify trends and opportunities
- Identify process improvements to enhance efficiency and productivity
- Proven experience (5+ yrs) in a sales, retention, or support operations leadership role; preferably in a contact center environment
- For internal candidates, at least 2 years of related experience is required
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Skillful in Excel/Google Sheets and analyzing data
- Proficient in sales techniques and strategies
- Ability to work effectively under pressure and meet deadlines
- Strong organizational and time management skills
- Although this position is remote, you must be located in Utah
Benefits & Perks
- Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
- Unlimited PTO
- Competitive salary packages
- Life insurance
- Disability benefits
- Supplemental Optional Life Insurance Benefits
- FSA Options Optional
- HSA with Company Match
- 401k program with Company Match
- Fertility Assistance and Planning options
- Wellhub & ClassPass fitness platforms
- Comprehensive Pet Insurance options
- Financial Wellbeing & Student Loan Program access
- Access to additional Mental Health & Wellbeing resources
- Pre-tax Commuter/Transit Benefits
- Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
- Recruiter Phone Screen
- Role Assessment(s)
- Hiring Manager Interview
- Panel Interviews
- Final Interview
All your information will be kept confidential according to EEO guidelines.
You may request reasonable accommodations by sending an email to hr@rocketlawyer.com.
Compensation
Base salary range of $65,000 – $90,000 annually, plus average monthly performance incentives of approximately $1,825 (or $21,900 annually), bringing total potential compensation to $86,900 – $111,900 per year.
Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process.
$65,000—$90,000 USD
By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionSales and Business Development
- IndustriesLaw Practice
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