Operations Manager

CVS Health; Franklin (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Manager to enhance store performance and drive consumer loyalty. This role involves overseeing store management, staff training, and customer service excellence. The ideal candidate will possess strong leadership and communication skills, with a focus on operational improvement. Join a dedicated team committed to transforming health care, where your contributions will make a significant impact on the community. This is a fantastic opportunity for those looking to thrive in a dynamic retail environment while supporting a mission-driven organization.

Benefits

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Wellness screenings

Tobacco cessation programs

Weight management programs

Confidential counseling

Financial coaching

Paid time off

Flexible work schedules

Qualifications

• Strong leadership and communication skills are essential.
• Experience in retail management or supervision is preferred.

Responsibilities

• Manage overall store operations and policy implementation.
• Lead and develop a productive store team.
• Ensure excellent customer service and support store manager.

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication skills

Leadership

Supervision

Influencing skills

Education

High School Diploma or Equivalent

Job description

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

Responsibilities

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership
  
  

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions

• Management
  
  

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store’s crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

• Customer Service
  
  

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
  
  

Preferred Qualifications

• Experience as a retail manager or supervisor
  
  

Education

High School Diploma Or Equivalent Preferred But Not Required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$17.00 - $28.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
  
  

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 07/27/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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