Operations Manager

Milliman, Inc; Fort Wayne, Omaha (IN, NE); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking an Operations Manager to lead a dynamic team in a fast-growing department. This role emphasizes the importance of strong finance and accounting skills, as well as excellent communication and organizational abilities. The ideal candidate will thrive in a collaborative environment, managing projects and fostering client relationships. Enjoy the benefits of a supportive workplace culture that values individual contributions while offering a comprehensive benefits package. If you're ready to take your career to the next level in a rewarding role, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

Paid Time Off (PTO)

401(k) Plan with Matching

Profit Sharing

Flexible Spending Account (FSA)

Paid Holidays

Parental Leave

Qualifications

• 3+ years of experience as an Operations Manager preferred.
• Legal authorization to work in the U.S. without sponsorship.

Responsibilities

• Manage multiple projects and facilitate communication among teams.
• Support strategic initiatives and optimize revenue and time charges.

Skills

Finance and Accounting Skills

Communication Skills

Organizational Skills

Customer-Focused Attitude

Project Management

Education

Bachelor's Degree

Master's Degree

Tools

MS Excel

MS Access

SQL

Job description

OPERATIONS MANAGER

Milliman, Inc. (www.milliman.com) is seeking an OPERATIONS MANAGER to work in a fast-growing department in Omaha. We offer a unique opportunity for the right candidate, providing the best of both worlds: a flexible local office that recognizes individual value within a large, national firm that offers stability and structure.

OUR COMPANY

Milliman is an international consulting firm with over 5,100 employees and $1.6 billion in annual revenue. With over 70 years in the consulting business, we have an excellent reputation for superior tools and service to our clients. The Omaha Health & Welfare practice was started 24 years ago to serve large employers in designing and administering employee benefit insurance plans. Our success depends on our employees and our culture that recognizes and rewards their contributions. We have a business casual atmosphere with 70 professionals in an upscale office at 180th and Dodge Street, Omaha, Nebraska.

JOB DESCRIPTION

The Operations Manager will play a key role in our practice's success, including profit center and staff responsibilities. This position involves interaction with staff and clients, managing multiple projects, and handling varied communication styles. Minimal travel is expected. Key duties include:

Profit Center Responsibilities

1. Support Omaha Health & Welfare strategic initiatives, including product enhancements and office space planning.
2. Develop and communicate guidelines supporting the practice, including quality and security processes like post-release reviews, audits, HiTrust, SOC2.
3. Optimize revenue and time charges per client.
4. Conduct periodic meetings with team leaders and liaise with departments such as Sales, Marketing, and Account Management.
5. Facilitate communication and coordinate activities among teams.
6. Assist in framing client conversations and work with Principals on year-end compensation planning.

Staff Responsibilities

1. Ensure team members develop strong client relationships through onsite visits, calls, and emails.
2. Allocate workloads effectively and support professional development, including mentorship and leadership programs.
3. Manage performance reviews and address performance issues.

QUALIFICATIONS

• Bachelor's degree required; Master’s preferred.
• Experience in health insurance is a plus but not mandatory.
• Three years' experience as an Operations Manager is preferred.
• Legal authorization to work in the U.S. without sponsorship.

SKILLS & ABILITIES

• Strong finance and accounting skills.
• Proficiency in MS Excel; experience with MS Access and SQL is a plus.
• Excellent communication and organizational skills.
• Ability to work independently and in teams, with a customer-focused attitude.

LOCATION

This role is based in Omaha, Nebraska, and requires full-time onsite work.

COMPENSATION & BENEFITS

Salary is commensurate with experience. Benefits include medical, dental, life, disability, PTO, and a 401(k) plan with matching and profit sharing. Additional benefits include FSA, paid holidays, parental leave, and more.

EQUAL OPPORTUNITY

Milliman is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics.

CONTACT INFORMATION

Terry Bierman, Principal & Consulting Actuary

Milliman, Inc., 18205 Capitol Ave., Suite 400, Omaha, NE 68022

Phone: [phone] | Email: [e-mail]

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more info, review the Know Your Rights notice from the Department of Labor.