Airport Operations Manager (Customer Service)

Talent Acquisition Team at GAT; Fort Wayne, Omaha (IN, NE); On-site; USD 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a dynamic Airport Operations Manager to lead safety and customer service initiatives. This role involves establishing safety policies, overseeing recruiting efforts, and ensuring compliance with regulatory agencies. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication skills and a commitment to safety. Join a motivated team dedicated to providing exceptional service while maintaining a professional image. If you are ready to take on a leadership role in a vital sector of the airline industry, this opportunity is perfect for you.

Qualifications

• Strong understanding of Ramp and Customer Service Operations.
• Ability to read, speak, and understand English fluently.

Responsibilities

• Establish safety policies and procedures for employees.
• Oversee recruiting and placement efforts to meet staffing needs.
• Conduct audits and safety meetings to ensure compliance.

Skills

Customer Service Operations

Communication Skills

Attention to Detail

Basic Computer Experience

Education

4-year college degree in a relevant field

High school diploma or GED

Job description

Airport Operations Manager (Customer Service)

NEOMA - UA, 4501 Abbott Drive, Omaha, Nebraska, United States of America Req #1835

Thursday, February 27, 2025

GAT Airline Ground Support is seeking a dynamic, dependable, and motivated individual to join our team.

Job Summary:

Operations Managers have the responsibility for establishing safety policies, procedures and working conditions that affect the employee on the job. Responsible for the immediate work environment as well as the actions of all persons who report to them. Must communicate all safety policies and procedures within their operation. Direct and coordinate activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. The operations manager must consistently display a professional and positive image.

Job Duties:

1. Conduct monthly safety meetings for all employees (without exception).
2. Conduct flight audits, station audits and "at-risk" behavior audits.
3. Participate in monthly company safety conference calls.
4. Communicate and instill safety awareness in all employees including new hires.
5. Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.
6. Oversee recruiting and placement efforts to ensure staffing levels meet requirements.
7. Ensure compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor and EEOC.
8. Investigate, report and implement corrective action for any incident of aircraft damage or employee injury.
9. Oversee any disciplinary action resulting from or potentially leading to termination.
10. Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.
11. Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.
12. Monitor the impact of operational irregularities on costs.
13. Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanics for equipment updates, and participate in employee shift briefings.
14. Observe and ensure full compliance of uniform and appearance guidelines.
15. Review all daily, weekly and monthly operational reports.
16. Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling.
17. Administer station operational plans such as deicing, FOD, safety, winter operation, and baggage plans.
18. Complete personnel evaluations on supervisors, administrative assistants, and GSE mechanics.
19. Liaise with all customer service, airport, USPS and our customer.
20. Respond to and/or investigate concerns reported by the customer's supervisory personnel.
21. Perform routine visits to the various authorities to discuss issues and concerns.
22. Attend all local airport tenant, security and safety meetings.
23. Other duties as assigned.

Requirements:

1. Strong understanding of Ramp and Customer Service Operations.
2. Must be at least 18 years of age and possess basic computer experience (6 months+) and type at least 35 words per minute.
3. 4-year college degree in a relevant field strongly preferred or equivalent experience.
4. Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
5. Ability to read, fluently speak, and understand the English language.
6. Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
7. Must be free of disqualifying crimes and able to pass a pre-employment drug test.
8. Must have reliable transportation and be able to work weekends, holidays, and days off.
9. Other duties as assigned.