Operations Manager

Sales Focus Inc.; Charleston (SC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

10 Paid Holidays

2 Weeks of PTO

Health, Dental, and Vision Plans

401K

Job summary

Sales Focus Inc. in Charleston, SC seeks an experienced Operations Manager to oversee daily operations across multiple field and inside sales programs.

You will manage Program Managers, Team Leads, and sales personnel to achieve performance goals and ensure client satisfaction and profitability. The ideal candidate has 5+ years in sales/operations leadership, strong analytical skills, and a proven ability to drive process improvements.

Qualifications

• 5+ years in operations or sales operations leadership.
• Experience managing multiple teams or business units.
• Proven ability to analyze KPIs and improve performance.

Responsibilities

• Oversee daily operations of field and inside sales programs.
• Lead Program Managers, Team Leads, and sales staff to hit goals.
• Monitor KPIs, productivity, staffing, and efficiency.
• Identify underperforming programs and implement corrective actions.
• Coordinate hiring, onboarding, retention, and workforce planning with HR.
• Oversee new program launches and training readiness.
• Analyze sales and financial reports to spot improvement opportunities.
• Develop SOPs to ensure consistency and accountability.
• Provide regular performance reports to executive leadership.

Skills

Operations management

Sales operations

Team leadership

KPI analysis

Strategic planning

Excellent communication

Education

Bachelor's degree

Tools

Microsoft Excel

Salesforce

HubSpot

Job description

About Sales Focus Inc. Sales Focus Inc. (SFI) is a national sales outsourcing company with over 28 years of experience building and managing high-performing sales teams. We specialize in outsourced B2B and B2C sales, field sales, inside sales, and business development programs across multiple industries.

About Sales Focus Inc. Sales Focus Inc. (SFI) is a national sales outsourcing company with over 28 years of experience building and managing high-performing sales teams. We specialize in outsourced B2B and B2C sales, field sales, inside sales, and business development programs across multiple industries.

Job Summary

Sales Focus Inc. is seeking an experienced Operations Manager to oversee daily operations, sales performance, staffing, and client relationships across multiple sales programs.

The ideal candidate is a results-driven leader with experience in sales operations, team management, and performance improvement. This position requires strong organizational skills, analytical thinking, and the ability to manage multiple teams while ensuring operational efficiency, client satisfaction, and profitability.

Key Responsibilities

• Oversee daily operations and performance of multiple field sales and inside sales programs
• Manage and support Program Managers, Team Leads, and sales personnel to achieve established performance goals
• Monitor key performance indicators (KPIs), sales production, staffing levels, and operational efficiency
• Identify underperforming programs and implement corrective action plans to improve results
• Collaborate with Recruiting and HR to coordinate hiring, onboarding, employee retention, and workforce planning
• Oversee new program launches, training coordination, and operational readiness
• Analyze sales reports, productivity metrics, and financial performance to identify improvement opportunities
• Develop and enforce standard operating procedures (SOPs) to ensure consistency and accountability
• Provide regular performance reports and strategic recommendations to executive leadership

Qualifications

• 5+ years of experience in operations management, sales operations, or sales leadership
• 3+ years of experience managing teams or multiple business units
• Proven ability to manage sales performance, employee productivity, and operational processes
• Strong leadership, communication, organizational, and problem-solving skills
• Experience analyzing KPIs, sales metrics, and operational reports
• Proficiency with Microsoft Excel and CRM platforms such as Salesforce or HubSpot
• Ability to manage multiple priorities and make effective decisions in a fast-paced environment
• Bachelor's degree preferred, or equivalent professional experience

Preferred Experience

• Sales outsourcing, business process outsourcing (BPO), or multi-client operations
• B2B/B2C sales, outside sales, door-to-door sales, or inside sales management
• Client relationship management, workforce planning, and program profitability

Benefits

• 10 Paid Holidays
• 2 Weeks of PTO
• Health, Dental, and Vision Plans
• 401K

Why Join Sales Focus Inc.

Join an established national sales outsourcing company where you will have the opportunity to lead diverse sales programs, work directly with executive leadership, and make a measurable impact on business performance.

We are looking for a hands-on leader who takes ownership, drives accountability, and consistently delivers results.