Inside Sales Program Manager

Sales Focus Inc; North Charleston (SC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) program

Paid time off

Career advancement opportunities

Job summary

Sales Focus Inc. (SFI) is seeking an Inside Sales Program Manager in North Charleston, SC. The role entails managing inside sales and appointment-setting programs for multiple clients, focusing on lead generation and business-to-business sales.

The ideal candidate will have over 3 years of experience in inside sales management, coaching skills, and a proven track record of achieving KPIs. The position includes competitive compensation, benefits, and opportunities for career advancement.

Qualifications

• 3+ years of inside sales management or SDR leadership experience.
• Proven ability to manage B2B sales development teams.
• Strong communication and organizational skills.

Responsibilities

• Lead and manage B2B SDR and appointment-setting teams.
• Oversee outbound prospecting initiatives.
• Recruit, interview, onboard, and train sales representatives.

Skills

Inside sales management

SDR leadership

Outbound sales management

Coaching and leadership skills

Excellent communication

Problem-solving skills

Tools

HubSpot

Salesforce

Microsoft Office

Job description

Inside Sales Program Manager
Sales Focus Inc. (SFI)

Location: North Charleston, SC
Full-Time | Base Salary + Performance Bonus + Benefits

Position Overview

The Inside Sales Manager is responsible for overseeing business-to-busi­ne­ss inside sales and appointment‑setting programs for SFI clients across multiple industries. This role focuses on outbound prospecting, lead generation, appointment setting, pipeline development, and client acquisition. The Inside Sales Manager will lead SDR teams responsible for engaging decision‑makers, qualifying opportunities, and setting appointments for enterprise and mid‑market sales organizations. This individual will oversee daily sales operations, coaching, recruiting, KPI management, and client communications while driving overall program performance and growth.

Key Responsibilities

• Lead and manage B2B SDR and appointment‑setting teams across multiple client programs
• Oversee outbound prospecting initiatives targeting business owners and executive‑level decision‑makers
• Serve as the primary operational liaison between SFI and assigned clients
• Participate in client kickoff meetings, onboarding, and launch planning
• Recruit, interview, onboard, and train inside sales representatives and SDRs
• Develop call strategies, outreach cadences, scripts, and operational playbooks
• Conduct ongoing coaching, call reviews, and performance management sessions
• Monitor KPIs including outbound activity, contact rates, appointments set, pipeline creation, and conversion metrics
• Ensure teams consistently achieve client objectives and monthly performance goals
• Identify process improvements and operational efficiencies to increase performance
• Deliver weekly reporting, recommendations, and strategic insights to clients and executive leadership
• Drive client satisfaction, retention, and program expansion opportunities

Qualifications

• 3+ years of inside sales management, SDR leadership, or appointment‑setting management experience
• Prior experience managing outbound B2B sales development teams required
• Proven ability to lead teams against KPIs, quotas, and pipeline generation goals
• Experience in outsourced sales, lead generation, SaaS, technology, staffing, or professional services preferred
• Strong coaching, leadership, and employee development skills
• Ability to manage multiple programs and priorities simultaneously
• Excellent communication, organizational, and problem‑solving skills
• Experience using CRM systems such as HubSpot or Salesforce preferred
• Proficiency with Microsoft Office and virtual communication platforms

Compensation & Benefits

• Competitive base salary plus uncapped performance incentives
• Health, dental, and vision insurance
• 401(k) program
• Paid time off and paid holidays
• Career advancement opportunities within a growing national organization
• Collaborative, entrepreneurial, and performance‑driven culture