Operations Manager

Western Exterminator Company; California (MO); On-site; USD 70,000 - 91,000; Full time

Benefits offered by this job

Tuition Reimbursement

401(k) retirement plan

Health benefits including Medical, Dental, Vision

Job summary

Western Exterminator Company is looking for a dedicated Operations Manager in California, Missouri, to oversee daily operations and ensure excellent customer service. The ideal candidate will have strong management experience, particularly in customer service, and possess excellent communication skills.

This position involves managing financial performance, directing staff, and requires a flexible schedule, including possible early mornings and weekends. Benefits include health plans, retirement savings, and opportunities for professional growth.

Qualifications

• 3-5 years in a management role focused on customer service.
• Ability to work a flexible schedule including early mornings and weekends.
• Must possess a valid driver’s license.

Responsibilities

• Manage daily operations to provide superior customer service.
• Offer direction to staff in operations and client care.
• Responsible for managing financial performance, including revenue growth.

Skills

Customer service management

Training and mentoring

Communication skills

Route-oriented service experience

Education

Bachelor’s degree

Job description

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly, and yearly reports, as required

Qualifications

• Bachelor’s degree (preferred but not required)
• 3-5 years in a management role with emphasis in customer service
• Success in training, mentoring, and coaching service professionals
• Must have excellent verbal and written communication skills
• Previous experience in a route-oriented, service environment a plus
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
• Must possess a valid driver’s license from state of residence

Pay Range

Yearly: $70,000.00 - $91,000.00

Benefits

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?