Service Supervisor

Porters Industrial; Bossier City (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Vision insurance

Dental insurance

Opportunity for advancement

Job summary

Porters Industrial in Bossier City, Louisiana, is seeking a Service Supervisor to oversee daily service operations and ensure high-quality customer support. With responsibilities including route performance and customer relationship management, the ideal candidate will have 5+ years of experience in service operations. The role emphasizes team leadership and operational excellence. Competitive salary and benefits such as health insurance and performance bonuses are offered.

Qualifications

• 5+ years of experience in service operations or customer-facing role.
• Strong communication and interpersonal skills.
• Valid driver’s license with a clean driving record.

Responsibilities

• Oversee daily service operations and route performance.
• Serve as the primary point of contact for key service accounts.
• Train, coach, and support service personnel.

Skills

Service operations

Communication skills

Problem-solving

Team leadership

Tools

Scheduling software

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Full-Time | On-Site Monday through Thursday

Position Overview

We are seeking a motivated, organized, service-driven Service Supervisor to oversee daily service operations and ensure high-quality customer support. This position focuses exclusively on service delivery, route performance, customer satisfaction, and leading service personnel. The ideal candidate thrives in a fast-paced environment, builds strong customer relationships, and ensures our service delivery is accurate, timely, and consistent with company standards.

Key Responsibilities

Customer Relationship Management

• Serve as the primary point of contact for key service accounts.
• Conduct regular account reviews, audits, and customer satisfaction visits.
• Resolve service issues quickly, professionally, and effectively.
• Maintain strong customer relationships built on reliability, communication, and service quality.

Service & Operations Management

• Oversee daily service routes, schedules, and driver/technician performance.
• Ensure accurate product pickup, delivery, inventory rotation, and order completion.
• Monitor route metrics including on-time delivery, product levels, quality standards, safety procedures, and compliance.
• Train, coach, and support service personnel in customer service and operational best practices.
• Coordinate with warehouse, inventory, and administrative teams to ensure smooth operations and timely order fulfillment.
• Conduct route ride-alongs and field inspections to evaluate service quality and operational efficiency.

Team Leadership

• Support hiring, onboarding, training, and performance evaluations for service employees.
• Lead by example in professionalism, communication, and work ethic.
• Provide coaching, corrective action, and ongoing development for service team members.
• Foster a positive, team-focused work environment that prioritizes safety, service quality, and accountability.

Qualifications

• 5+ years of experience in service operations, route/service supervision, or a similar customer-facing role.
• Strong communication and interpersonal skills.
• Ability to solve problems quickly, safely, and professionally.
• Comfortable assisting with physical work when needed (product handling, audits, inventory checks, etc.).
• Valid driver’s license with a clean driving record.
• Experience with scheduling or route management software preferred.

Key Traits for Success

• Self-motivated and dependable.
• Excellent relationship builder.
• Highly organized with strong attention to detail.
• Hands-on leader willing to support the team in the field.
• Positive attitude with a customer-first mindset.

Compensation & Benefits

• Base salary + performance bonus
• Health, dental, vision
• Paid time off
• Retirement plan options
• Company uniforms, etc.