Service Supervisor

Porter's Industrial; Bossier City (LA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Paid time off

Health insurance

Dental insurance

Vision insurance

Job summary

Porter's Industrial is looking for a motivated Service Supervisor in Bossier City, Louisiana. This role oversees daily service operations, focusing on customer satisfaction and service delivery accuracy.

The ideal candidate has 5+ years in service operations, strong communication skills, and a customer-first mindset. Compensation includes a base salary plus performance bonuses and a complete benefits package including health, dental, and retirement plans.

Qualifications

• 5+ years of experience in service operations or route/service supervision.
• Valid driver’s license with a clean driving record.
• Ability to assist with physical work when needed.

Responsibilities

• Oversee daily service routes and technician performance.
• Conduct regular account reviews and customer satisfaction visits.
• Support hiring, onboarding, and training of service employees.

Skills

Service operations experience

Strong communication skills

Problem-solving ability

Interpersonal skills

Route management software experience

Job description

Service Supervisor

Full-Time | On-Site (Monday through Thursday)

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Position Overview

We are seeking a motivated, organized, service-driven Service Supervisor to oversee daily service operations and ensure high-quality customer support. This position focuses exclusively on service delivery, route performance, customer satisfaction, and leading service personnel. The ideal candidate thrives in a fast-paced environment, builds strong customer relationships, and ensures our service delivery is accurate, timely, and consistent with company standards.

Key Responsibilities

Customer Relationship Management

• Serve as the primary point of contact for key service accounts.
• Conduct regular account reviews, audits, and customer satisfaction visits.
• Resolve service issues quickly, professionally, and effectively.
• Maintain strong customer relationships built on reliability, communication, and service quality.

Service & Operations Management

• Oversee daily service routes, schedules, and driver/technician performance.
• Ensure accurate product pickup, delivery, inventory rotation, and order completion.
• Monitor route metrics including on-time delivery, product levels, quality standards, safety procedures, and compliance.
• Train, coach, and support service personnel in customer service and operational best practices.
• Coordinate with warehouse, inventory, and administrative teams to ensure smooth operations and timely order fulfillment.
• Conduct route ride-alongs and field inspections to evaluate service quality and operational efficiency.

Team Leadership

• Support hiring, onboarding, training, and performance evaluations for service employees.
• Lead by example in professionalism, communication, and work ethic.
• Provide coaching, corrective action, and ongoing development for service team members.
• Foster a positive, team-focused work environment that prioritizes safety, service quality, and accountability.

Qualifications

• 5+ years of experience in service operations, route/service supervision, or a similar customer-facing role.
• Strong communication and interpersonal skills.
• Ability to solve problems quickly, safely, and professionally.
• Comfortable assisting with physical work when needed (product handling, audits, inventory checks, etc.).
• Valid driver’s license with a clean driving record.
• Experience with scheduling or route management software preferred.

Key Traits for Success

• Self-motivated and dependable.
• Excellent relationship builder.
• Highly organized with strong attention to detail.
• Hands-on leader willing to support the team in the field.
• Positive attitude with a customer-first mindset.

Compensation & Benefits

• Base salary + performance bonus
• Health, dental, vision
• Paid time off
• Retirement plan options
• Company uniforms, etc.