Operations Manager

WM; Fond du Lac (WI); On-site; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Stock Purchase Plan

Paid Vacation

Paid Holidays

Personal Days

Job summary

A waste management company in Fond du Lac is seeking a capable individual to take on the role responsible for onboarding and mentoring drivers and helpers. The successful candidate will focus on developing positive relationships with frontline employees and will spend much time in the field ensuring effective onboarding and performance management practices. A competitive compensation package is offered, including health benefits, a 401K match, and paid time off.

Qualifications

• Must be at least 18 years of age.
• Legally eligible to work in the country where the position is located.
• Valid Driver's License.

Responsibilities

• Onboard and develop new frontline employees.
• Conduct root-cause investigations for all injuries and incidents.
• Meet with new frontline employees daily for support.
• Document records required by regulatory agencies.

Skills

Coaching

Performance management

Communication

Safety practices

Education

Associate's degree or High School Diploma

Job description

Job Summary

Position starts at 4:45am. This role is responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. Establish and maintain positive relationships with all front‑line employees. Spend the majority of the day in the field with frontline employees.

Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conduct root‑cause investigations for all injuries and incidents, ensuring consistent discipline and retraining
• Document and maintain records required by regulatory agencies such as the Department of Transportation
• Review and audit documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate
• Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate

Qualifications

Required Qualifications

• Associate’s degree (accredited) or, in lieu of a degree, High School Diploma (accredited) and two (2) years of relevant work experience
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Valid Driver’s License

Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

Physical Requirements

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short‑Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.