Operations Manager

Security Industry Specialists, Inc.; Alameda (CA); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid Time Off

Job summary

Security Industry Specialists, Inc. is seeking an Operations Manager to lead physical security and safety programs for the client Global Safety & Security operations.

You will partner with management to implement risk management, incident response, executive protection and special events, while ensuring strong customer service and measurable reporting. This role requires flexibility across shifts and adherence to client policies.

Qualifications

• Bachelor's degree in criminal justice, emergency management, business management, or related discipline or equivalent.
• Five+ years in safety and security management or supervision, law enforcement or military, or security control room supervision.
• ASIS CPP and/or PSP certification preferred.
• Proficient with Lenel and Salesforce; strong PC/iOS skills.
• State guard certification and client-required certifications must be maintained.

Responsibilities

• Design, develop, implement, and manage physical security operations and programs.
• Coordinate with client Global Safety & Security management and SIS leadership on security and risk initiatives.
• Manage local client campus operations including budget, metrics, and contracts.
• Create reporting for alarm monitoring, incidents, and performance metrics; respond to emergent events.
• Provide high level customer service and support team needs across shifts.

Skills

Security management

Incident response

Customer service

Team player

Safety programs

Education

Bachelor's degree in related field

Tools

Lenel

Salesforce

MS Office

iOS/PC hardware

Job description

About the role:The Operations Manager is responsible for reducing risk, responding to incidents, and limiting exposure to liability within the client Global Safety & Security operations. The Operations Manager will partner with the client Global Safety & Security Management team to develop, implement and manage physical security, safety, executive protection, special events, investigations and risk management programs that align with the client culture, values and policies. The Operations Manager reports directly to the Director of Operations.In this role, your responsibilities will be:• Design, develop, implement, and manage physical security operations for the client including post orders, standards, policies, and procedures• Maintain close coordination, planning, communication and regular direct liaison with the client Global Safety & Security management team and SIS Executive team around all aspects of physical security, safety, executive protection, special events, investigations and risk management programs• Manage operations at local client campus including budget management, performance metrics and contract management• Responsible for identifying areas of program improvement, expansions of service, customer service improvements and other evolutionary changes• Create measurable reporting process to include alarm monitoring, incident response, tracking and reporting of performance metrics and other service areas• Respond in a timely manner to emergent events, issues, staffing deficiencies, and client requests• Perform other related duties as requiredAs a candidate you must have:• Bachelor’s degree in criminal justice, emergency management, business management, or related discipline or equivalent• Five plus years experience in safety and security management or supervision, law enforcement or military, or security control room supervision• ASIS Certified Protection Professional (CPP) and/or Physical Security Professional (PSP)• Proficient in PC and iOS hardware and software, including word processing, data analysis, Lenel, Salesforce• Complete and maintain state guard certification as prescribed by presiding state law, as well as all client requested certification; all documentation and fees are the responsibility of the employee unless otherwise noted• Must be a dependable team player with business maturity and enthusiasm with the ability to deliver high level of customer service• Have flexibility to work any shifts on any day of the week (Mon-Sun) and willingness to assist the team when neededWe offer:• Health, Dental, Vision, and 401k for eligible employees• Paid Time Off including Sick/Safe Time• A dynamic and challenging work environment with opportunity for growthSecurity Industry Specialists, Inc. is an Equal Opportunity Employer