Operations Manager

Security Industry Specialists; Alameda (CA); On-site; USD 85,000 - 104,000; Full time

Benefits offered by this job

Health, Dental, Vision

401k

Paid Time Off

Growth opportunities

Job summary

Security Industry Specialists, Alameda, CA, is seeking an Operations Manager to lead physical security operations for a major client. You will design security programs, coordinate with the Global Safety & Security team, manage local campus operations and budgets, and drive continuous improvements across services.

The role requires a relevant degree, 5+ years in security leadership, CPP/PSP certifications, and proficiency with Lenel and Salesforce.

Qualifications

• Bachelor’s degree in criminal justice, emergency management, business management, or related discipline or equivalent.
• Five plus years experience in safety and security management or supervision, law enforcement or military, or security control room supervision.
• ASIS Certified Protection Professional (CPP) and/or Physical Security Professional (PSP)
• Proficient in PC and iOS hardware and software, including word processing, data analysis, Lenel, Salesforce
• Complete and maintain state guard certification as prescribed by presiding state law, as well as all client requested certification; all documentation and fees are the responsibility of the employee unless otherwise noted
• Must be a dependable team player with business maturity and enthusiasm with the ability to deliver high level of customer service
• Have flexibility to work any shifts on any day of the week (Mon-Sun) and willingness to assist the team when needed

Responsibilities

• Design, develop, implement, and manage physical security operations for the client including post orders, standards, policies, and procedures
• Maintain close coordination, planning, communication and regular direct liaison with the client Global Safety & Security management team and SIS Executive team around all aspects of physical security, safety, executive protection, special events, investigations and risk management programs
• Manage operations at local client campus including budget management, performance metrics and contract management
• Responsible for identifying areas of program improvement, expansions of service, customer service improvements and other evolutionary changes
• Create measurable reporting process to include alarm monitoring, incident response, tracking and reporting of performance metrics and other service areas
• Respond in a timely manner to emergent events, issues, staffing deficiencies, and client requests
• Perform other related duties as required

Skills

Customer service

Team player

Flexibility

Leadership

Education

Bachelor’s degree in criminal justice, emergency management, business management, or related discipline

Tools

Lenel

Salesforce

Job description

Job Details: Job Location: Alameda, CA 94501, Position Type: Full Time, Salary Range: $94,500.00 - $94,500.00 Salary/year, About the role:

The Operations Manager is responsible for reducing risk, responding to incidents, and limiting exposure to liability within the client Global Safety & Security operations. The Operations Manager will partner with the client Global Safety & Security Management team to develop, implement and manage physical security, safety, executive protection, special events, investigations and risk management programs that align with the client culture, values and policies. The Operations Manager reports directly to the Director of Operations.

In this role, your responsibilities will be:

• Design, develop, implement, and manage physical security operations for the client including post orders, standards, policies, and procedures
• Maintain close coordination, planning, communication and regular direct liaison with the client Global Safety & Security management team and SIS Executive team around all aspects of physical security, safety, executive protection, special events, investigations and risk management programs
• Manage operations at local client campus including budget management, performance metrics and contract management
• Responsible for identifying areas of program improvement, expansions of service, customer service improvements and other evolutionary changes
• Create measurable reporting process to include alarm monitoring, incident response, tracking and reporting of performance metrics and other service areas
• Respond in a timely manner to emergent events, issues, staffing deficiencies, and client requests
• Perform other related duties as required

Qualifications

As a candidate you must have:

• Bachelor’s degree in criminal justice, emergency management, business management, or related discipline or equivalent
• Five plus years experience in safety and security management or supervision, law enforcement or military, or security control room supervision
• ASIS Certified Protection Professional (CPP) and/or Physical Security Professional (PSP)
• Proficient in PC and iOS hardware and software, including word processing, data analysis, Lenel, Salesforce
• Complete and maintain state guard certification as prescribed by presiding state law, as well as all client requested certification; all documentation and fees are the responsibility of the employee unless otherwise noted
• Must be a dependable team player with business maturity and enthusiasm with the ability to deliver high level of customer service
• Have flexibility to work any shifts on any day of the week (Mon-Sun) and willingness to assist the team when needed

We offer

• Health, Dental, Vision, and 401k for eligible employees
• Paid Time Off including Sick/Safe Time
• A dynamic and challenging work environment with opportunity for growth

Security Industry Specialists, Inc. is an Equal Opportunity Employer