Operations Manager

Security Industry Specialists, Inc.; Santa Clara (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k plan

Paid Time Off

Job summary

Security Industry Specialists, Inc. is seeking an Operations Manager responsible for reducing risk and incidents across client Global Safety & Security operations.

You will partner with the client team to develop and manage physical security, safety, executive protection, special events, investigations and risk management programs. The role reports to the Director of Operations and requires CPP/PSP certification and experience in security management.

Qualifications

• Bachelor’s degree in criminal justice, emergency management, business management or related discipline.
• 5+ years in safety and security management or related supervision.
• ASIS CPP and/or PSP certification.

Responsibilities

• Design, develop, implement, and manage physical security operations for the client including post orders, standards, policies, and procedures.
• Maintain close coordination, planning, communication and regular direct liaison with the client Global Safety & Security management team and SIS Executive team around all aspects of physical security, safety, executive protection, special events, investigations and risk management programs.
• Manage operations at local client campus including budget management, performance metrics and contract management.
• Identify areas of program improvement, expansions of service, customer service improvements and other evolutionary changes.
• Create measurable reporting process to include alarm monitoring, incident response, tracking and reporting of performance metrics and other service areas.
• Respond in a timely manner to emergent events, issues, staffing deficiencies, and client requests.
• Perform other related duties as required.

Skills

Lenel

Salesforce

ASIS CPP/PSP Certification

Education

Bachelor's degree in criminal justice, emergency management, business management, or related discipline or equivalent

Job description

About the role:The Operations Manager is responsible for reducing risk, responding to incidents, and limiting exposure to liability within the client Global Safety & Security operations. The Operations Manager will partner with the client Global Safety & Security Management team to develop, implement and manage physical security, safety, executive protection, special events, investigations and risk management programs that align with the client culture, values and policies. The Operations Manager reports directly to the Director of Operations.In this role, your responsibilities will be:• Design, develop, implement, and manage physical security operations for the client including post orders, standards, policies, and procedures• Maintain close coordination, planning, communication and regular direct liaison with the client Global Safety & Security management team and SIS Executive team around all aspects of physical security, safety, executive protection, special events, investigations and risk management programs• Manage operations at local client campus including budget management, performance metrics and contract management• Responsible for identifying areas of program improvement, expansions of service, customer service improvements and other evolutionary changes• Create measurable reporting process to include alarm monitoring, incident response, tracking and reporting of performance metrics and other service areas• Respond in a timely manner to emergent events, issues, staffing deficiencies, and client requests• Perform other related duties as requiredAs a candidate you must have:• Bachelor’s degree in criminal justice, emergency management, business management, or related discipline or equivalent• Five plus years experience in safety and security management or supervision, law enforcement or military, or security control room supervision• ASIS Certified Protection Professional (CPP) and/or Physical Security Professional (PSP)• Proficient in PC and iOS hardware and software, including word processing, data analysis, Lenel, Salesforce• Complete and maintain state guard certification as prescribed by presiding state law, as well as all client requested certification; all documentation and fees are the responsibility of the employee unless otherwise noted• Must be a dependable team player with business maturity and enthusiasm with the ability to deliver high level of customer service• Have flexibility to work any shifts on any day of the week (Mon-Sun) and willingness to assist the team when neededWe offer:• Health, Dental, Vision, and 401k for eligible employees• Paid Time Off including Sick/Safe Time• A dynamic and challenging work environment with opportunity for growthSecurity Industry Specialists, Inc. is an Equal Opportunity Employer