Operations Leader - Team Performance & Process Improvement

Associated Bank; Wisconsin; On-site; USD 52,000 - 90,000; Full time

Benefits offered by this job

401(k) plan

Pension plans

Paid time off

Diversity-focused Colleague Resource G

Career development

Job summary

Associated Bank in Wisconsin seeks a results-driven leader to oversee daily operations across one or more teams, coaching staff and shaping efficient workflows to meet service and productivity goals. You’ll partner with colleagues across the bank to drive process improvements, strengthen customer experience, and ensure controls and audit standards are followed.

This role requires Associate’s degree and 3+ years of leadership experience in operations or banking, with a track record of developing

Qualifications

• Associate’s degree or equivalent combination of education and experience.
• 3+ years of leadership experience, such as a lead, supervisor, work director, or team manager.
• Experience overseeing workflows, coaching employees, and driving team performance in an operations, service, or production environment.

Responsibilities

• Lead daily operations by setting priorities, assigning work, and managing workflows to meet service and productivity goals.
• Coach and develop employees through regular feedback, mentoring, training, and performance conversations.
• Build a strong team by supporting hiring, onboarding, recognition, development, and employee engagement.
• Monitor processes and performance to identify issues, address challenges, and maintain service standards.
• Ensure operational procedures, controls, security requirements, and audit standards are followed.
• Identify opportunities to simplify processes, improve efficiency, and strengthen the overall customer and employee experience.
• Partner with teams across the organization to improve workflows and implement effective solutions.
• Stay current on industry practices and technology to support continuous improvement and team development.

Skills

Leadership

Coaching

Process improvement

Customer service

Education

Associate’s degree or equivalent

Job description

Associated Bank in Wisconsin seeks a results-driven leader to oversee daily operations across one or more teams, coaching staff and shaping efficient workflows to meet service and productivity goals. You’ll partner with colleagues across the bank to drive process improvements, strengthen customer experience, and ensure controls and audit standards are followed.

This role requires Associate’s degree and 3+ years of leadership experience in operations or banking, with a track record of developing