Operations Lead: Drive Team Performance & Efficiency

Associated Bank - Corp; Milwaukee (WI); Remote; USD 52,000 - 90,000; Full time

Job summary

Associated Bank in Milwaukee seeks an experienced operations leader to oversee daily workflows, coach teams, and drive service excellence across multiple functions. You will set priorities, optimize processes, and partner with colleagues to deliver accurate, timely results.

The role emphasizes development, compliance, and continuous improvement, with opportunities to influence customer experience and operational performance within a diverse, inclusive culture.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• 3+ years of leadership experience in operations, service, or production.
• Experience overseeing workflows, coaching employees, and driving team performance.

Responsibilities

• Lead daily operations by setting priorities and managing workflows.
• Coach and develop employees through feedback and mentoring.
• Build a strong team with hiring, onboarding, and engagement.
• Monitor processes to identify issues and maintain service standards.
• Ensure procedures, controls, security, and audit standards are followed.
• Identify opportunities to simplify processes and improve efficiency.
• Partner with teams to improve workflows and implement solutions.
• Stay current on industry practices and technology for continuous improvement.

Skills

Leadership experience

Team management

Coaching employees

Operations experience

Process improvement

Education

Associate's degree

Job description

Associated Bank in Milwaukee seeks an experienced operations leader to oversee daily workflows, coach teams, and drive service excellence across multiple functions. You will set priorities, optimize processes, and partner with colleagues to deliver accurate, timely results.

The role emphasizes development, compliance, and continuous improvement, with opportunities to influence customer experience and operational performance within a diverse, inclusive culture.