Store Operations Lead & Team Mentor

CarMax; Oregon; On-site; USD 29,000 - 45,000; Full time

Job summary

CarMax Milwaukie, OR is hiring a Business Operations Associate Lead to mentor Operations Associates and oversee store-wide processes. You will act as Manager on Duty, guide cash handling, paperwork audits, and coordinate cross‑department tasks while upholding CarMax standards.

This leadership role emphasizes team development, operational excellence, and outstanding customer service in a fast-paced retail environment. Join CarMax to drive performance and growth.

Qualifications

• Create a positive, team-oriented environment and resolve customer or associate issues.
• Delegate, follow-up, and make decisions with sound judgment.
• Interpret data, manage numeric filing systems, and use Word/Excel.
• Multitask in a fast-paced environment while maintaining accuracy.
• Communicate effectively with customers and associates.
• Complete CarMax-provided cross-functional Business Office training.
• Able to stand or walk for extended periods and lift 15–20 lbs; nights/weekends/holidays.

Responsibilities

• Mentor and coach Business Operations Associates.
• Serve as Manager on Duty, directing workflow and resolving questions.
• Delegate and monitor Business Office tasks to maintain efficiency and assist store teams across departments.
• Deliver exceptional customer service, explaining processes and answering questions clearly.
• Process and audit paperwork for retail sales, appraisals, DMV transactions, and funding documentation.
• Manage cash operations, including deposits, safe handling, and security protocols.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Team leadership

Communication

Multitasking

Customer service

Data interpretation

Tools

Word

Excel

Job description

CarMax Milwaukie, OR is hiring a Business Operations Associate Lead to mentor Operations Associates and oversee store-wide processes. You will act as Manager on Duty, guide cash handling, paperwork audits, and coordinate cross‑department tasks while upholding CarMax standards.

This leadership role emphasizes team development, operational excellence, and outstanding customer service in a fast-paced retail environment. Join CarMax to drive performance and growth.