Operations Leadership Trainee: Mentor, Manage & Optimize

CarMax; Jacksonville (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

CarMax is seeking a Business Operations Associate Lead in Jacksonville, FL to mentor Business Operations Associates, oversee daily workflows, and ensure accurate paperwork and cash handling. The role blends leadership with strong customer service in a fast-paced retail environment.

You will guide teams across departments, manage audits, and uphold CarMax standards while delivering exceptional service and maintaining safety and compliance.

Qualifications

• Ability to create a positive, team-oriented environment.
• Strong delegation, follow-up, and decision-making skills using sound judgment.
• Proficient in data interpretation, numeric filing systems, and intermediate PC applications (Word, Excel).
• Ability to multi-task in a high-energy, fast-paced environment and maintain accuracy.
• Effective verbal and written communication skills for customer and associate interactions.
• Completion of CarMax-provided training for cross-functional Business Office coverage.
• Ability to stand or walk for extended periods and lift 15–20 lbs, with flexibility for nights, weekends, and holidays.

Responsibilities

• Mentor and coach Business Operations Associates, supporting their growth and training.
• Serve as Manager on Duty, directing workflow, resolving transaction questions, and addressing customer concerns.
• Delegate and monitor Business Office tasks to maintain efficiency and accuracy, and assist store teams across departments, ensuring compliance with CarMax standards.
• Deliver exceptional customer service, explaining processes and answering questions clearly.
• Process and audit paperwork for retail sales, appraisals, DMV transactions, and funding documentation.
• Manage cash operations, including deposits, safe handling, and security protocols.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Team leadership

Delegation

Data interpretation

Multi-tasking

Communication

Training completion

Physical stamina

Tools

Word

Excel

Job description

CarMax is seeking a Business Operations Associate Lead in Jacksonville, FL to mentor Business Operations Associates, oversee daily workflows, and ensure accurate paperwork and cash handling. The role blends leadership with strong customer service in a fast-paced retail environment.

You will guide teams across departments, manage audits, and uphold CarMax standards while delivering exceptional service and maintaining safety and compliance.