Business Operations Lead & Team Mentor

CarMax; Naperville (IL); On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Holiday pay

Floating holiday

Job summary

CarMax Naperville is seeking a Business Operations Associate Lead to mentor and guide team members while ensuring smooth operations across store departments. This leadership role emphasizes customer service, process accuracy, and teamwork in a fast-paced setting.

You will act as Manager on Duty, oversee cash handling, transaction auditing, and paperwork, and help drive operational excellence with CarMax standards. Strong communication and coaching skills are essential.

Qualifications

• Ability to create a positive, team-oriented environment.
• Strong delegation, follow-up, and decision-making skills.
• Proficient in data interpretation and intermediate PC applications (Word, Excel).
• Ability to stand or walk for extended periods and lift 15-20 lbs.
• Excellent verbal and written communication.
• Completion of CarMax-provided training for cross-functional Business Office coverage.

Responsibilities

• Mentor and coach Business Operations Associates, supporting their growth and training.
• Serve as Manager on Duty, directing workflow, resolving transaction questions, and addressing customer concerns.
• Delegate and monitor Business Office tasks to maintain efficiency and accuracy, and assist store teams across departments, ensuring compliance with CarMax standards.
• Deliver exceptional customer service, explaining processes and answering questions clearly.
• Process and audit paperwork for retail sales, appraisals, DMV transactions, and funding documentation.
• Manage cash operations, including deposits, safe handling, and security protocols.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Team leadership

Delegation

Data interpretation

MS Office

Communication skills

Tools

Word

Excel

Job description

CarMax Naperville is seeking a Business Operations Associate Lead to mentor and guide team members while ensuring smooth operations across store departments. This leadership role emphasizes customer service, process accuracy, and teamwork in a fast-paced setting.

You will act as Manager on Duty, oversee cash handling, transaction auditing, and paperwork, and help drive operational excellence with CarMax standards. Strong communication and coaching skills are essential.