Store Operations Lead & Team Mentor

CarMax Business Services; Saint Peters (MO); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Holiday pay

Paid time off (PTO)

CarMax Benefits

Job summary

CarMax is seeking a Business Operations Associate Lead in Saint Peters, MO to mentor a team of Operations Associates and oversee store processes. You will direct workflow as Manager on Duty, handle cash operations, and ensure accurate paperwork across sales, appraisals, and DMV/funding tasks.

The role emphasizes leadership, communication, and cross-functional support to keep store operations compliant and customer-focused in a fast-paced retail environment.

Qualifications

• Ability to create a positive, team-oriented environment and resolve customer or associate issues.
• Strong delegation, follow-up, and decision-making skills using sound judgment.
• Proficient in data interpretation, numeric filing systems, and intermediate PC applications (Word, Excel).
• Ability to multi-task in a high-energy, fast-paced environment and maintain accuracy.
• Effective verbal and written communication skills for customer and associate interactions.

Responsibilities

• Mentor and coach Business Operations Associates, supporting their growth and training.
• Serve as Manager on Duty, directing workflow, resolving transaction questions, and addressing customer concerns.
• Delegate and monitor Business Office tasks to maintain efficiency and accuracy, and assist store teams across departments, ensuring compliance with CarMax standards.
• Deliver exceptional customer service, explaining processes and answering questions clearly.
• Process and audit paperwork for retail sales, appraisals, DMV transactions, and funding documentation.
• Manage cash operations, including deposits, safe handling, and security protocols.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Team leadership

Decision making

Data interpretation

Excel

Communication

Tools

Word

Excel

Job description

CarMax is seeking a Business Operations Associate Lead in Saint Peters, MO to mentor a team of Operations Associates and oversee store processes. You will direct workflow as Manager on Duty, handle cash operations, and ensure accurate paperwork across sales, appraisals, and DMV/funding tasks.

The role emphasizes leadership, communication, and cross-functional support to keep store operations compliant and customer-focused in a fast-paced retail environment.