Operations Leader - Swim School & Team Growth

Emler Swim & Gym; Raleigh (NC); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with matching

Paid Time Off

Phone allowance

Employee discounts

Training and development

Job summary

Emler Swim School is seeking an Operations Manager to lead in a dynamic, water-centered environment. You will split time between teaching, deck management, and coordinating teams to deliver exceptional experiences for children and families.

You will oversee scheduling, mentor staff, and drive business growth through proactive leadership. Ideal candidates bring proven management experience, a passion for teaching children, and strong customer service skills.

Qualifications

• Undergraduate degree preferred; 3 years of relevant work experience may be considered.
• Experience leading, motivating, and empowering a team with excellent performance records.
• Strong customer service orientation and problem-solving abilities.

Responsibilities

• Drive exceptional customer experiences and satisfaction by calmly and proactively responding to challenges.
• Perform daily operations from teaching lessons, deck management, engaging customers, and more.
• Evaluate student progress using our teaching curriculum and processes.
• Create and manage class and employee schedules to positively impact the business.
• Lead regular team meetings and manage employee engagement.
• Develop team members at various points in their professional journey.

Skills

Leadership

Customer service

Management

Team development

Communication

Problem solving

Education

Bachelor's degree

Job description

Emler Swim School is seeking an Operations Manager to lead in a dynamic, water-centered environment. You will split time between teaching, deck management, and coordinating teams to deliver exceptional experiences for children and families.

You will oversee scheduling, mentor staff, and drive business growth through proactive leadership. Ideal candidates bring proven management experience, a passion for teaching children, and strong customer service skills.