Swim School General Manager - People & Operations Leader

Emler Swim School; Solon (OH); On-site; USD 54,000 - 75,000; Full time

Benefits offered by this job

Full salary range

Annual bonuses

Employee Equity Plan

Health, dental, vision and life保险

Disability insurance

401k with employer matching

Paid Time Off

Discounts on products and services

Development, training and company‑spon

Phone allowance

Job summary

Emler Swim School in Solon, OH is seeking a General Manager to lead daily operations, coaching and inspiring a team, and ensuring outstanding customer experiences. You will work both in and out of the pool, managing staff, schedules and performance while growing the business at a top-rated swim school.

Training will be provided, with weekly leadership meetings during the first year. The role offers competitive salary, bonuses, and comprehensive benefits in a growth-oriented environment.

Qualifications

• Undergraduate College degree is required.
• 2-3 years of management experience (supervising a department/division/site/team).
• Proven success in leading, motivating, and empowering a team.
• A genuine love for teaching children.
• Ability to recognize problems and resolve them on the spot.
• Excellent customer service skills - it must be natural for you to want to say "yes!"
• Ability to set goals, create plans and convert plans into action.

Responsibilities

• Hiring, coaching, leading and inspiring a team - both in aquatics and customer service.
• Drive exceptional customer experiences and satisfaction; lead by example, working front-line shifts and through team development.
• Calmly, positively and proactively respond to challenges.
• Maintain a clean and safe facility.
• Master our teaching curriculum and customer service practices.

Skills

Leadership

Team management

Customer service

Teaching children

Problem solving

Communication

Education

Undergraduate College degree

Job description

Emler Swim School in Solon, OH is seeking a General Manager to lead daily operations, coaching and inspiring a team, and ensuring outstanding customer experiences. You will work both in and out of the pool, managing staff, schedules and performance while growing the business at a top-rated swim school.

Training will be provided, with weekly leadership meetings during the first year. The role offers competitive salary, bonuses, and comprehensive benefits in a growth-oriented environment.