Operations Leader: Scale Field Service + Equity + Vehicle

Work With Your Handz LLC; Camp Hill (Cumberland County); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Company vehicle and gas card

Equity potential

Comprehensive benefits package

Modern field technology

Company cell phone

Job summary

Work With Your Handz LLC in Camp Hill, PA seeks an Operations Manager to lead daily residential field operations across plumbing, drain cleaning, water treatment, and HVAC, guiding teams from the front to ensure timely, high-quality execution.

You will mentor technicians, optimize dispatch and warehouse flow, and implement EOS-based processes while partnering with sales to align capacity with demand and drive profitable growth.

Qualifications

• 3–5+ years of operational leadership in residential home services.
• Hands-on leadership style with accountability.
• Experience with field service management platforms (ServiceTitan preferred).
• Familiarity with EOS/Integrator framework is advantageous.
• Customer and team-centric approach with strong communication.

Responsibilities

• Oversee daily field service and installation operations across plumbing, drain cleaning, water treatment, and HVAC.
• Translate vision into SOPs, establish accountability, and create scalable routines.
• Mentor and elevate technicians to improve efficiency and earnings.
• Direct the call center and dispatch for scheduling efficiency and great customer experience.
• Collaborate with sales leadership to balance capacity and lead generation with field readiness.
• Identify workflow friction and drive continuous process improvements (parts flow, warehousing).
• Utilize KPIs to monitor performance and maintain transparency across teams.
• Support field emergencies and provide hands-on assistance when needed.

Skills

Operational leadership

Residential services

Hands-on management

ServiceTitan

EOS Integrator

Tools

ServiceTitan

Nexstar

Job description

Work With Your Handz LLC in Camp Hill, PA seeks an Operations Manager to lead daily residential field operations across plumbing, drain cleaning, water treatment, and HVAC, guiding teams from the front to ensure timely, high-quality execution.

You will mentor technicians, optimize dispatch and warehouse flow, and implement EOS-based processes while partnering with sales to align capacity with demand and drive profitable growth.