Senior Care Office Operations Lead

Cornerstone Caregiving; LaGrange (GA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO: 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving in the United States is seeking an Assistant Operating Director to lead in-office staff, oversee scheduling, and manage administrative and operational functions.

The role reports to the Operating Director and shares on-call duties, with responsibility for client satisfaction, staff development, and compliance with state standards. Strong leadership and recruitment experience are valuable.

Qualifications

• High school diploma or equivalent.
• Associates and/or Bachelor Degree; may substitute Degree requirement with education/experience; and minimum of two years’ experience as Administrator and/or managing sales, customer service, and human resources functions within an office setting.
• Valid driver's license
• Valid state required proof of auto insurance

Responsibilities

• Manage Office Personnel: Oversee and support office managers to ensure effective performance, collaboration, and alignment with company standards.
• Liaison with Home Base: Serve as the primary point of contact for communication between the office and Home Base, including payroll notes, shift verification, and other operations updates.
• Client Management: Handle client escalations, conduct check-up calls, and complete quality visits to maintain excellent client experience and satisfaction.
• State Required Supervisory Visits: Ensure compliance with state standards as necessary.
• Shared On-call Duties: Participate in on-call rotation, responding to client, caregiver or operations needs after hours as needed.
• Backup for Client Assessments: Serve as a backup for client assessments when the Operations Director is unable to conduct the assessment.

Skills

Leadership

Sales goals

Autonomy

Google Workspace

Recruitment

Communication

Education

High school diploma or equivalent

Associates or Bachelor's degree

Valid driver's license

Auto insurance proof

Tools

Google Workspace

Job description

Cornerstone Caregiving in the United States is seeking an Assistant Operating Director to lead in-office staff, oversee scheduling, and manage administrative and operational functions.

The role reports to the Operating Director and shares on-call duties, with responsibility for client satisfaction, staff development, and compliance with state standards. Strong leadership and recruitment experience are valuable.