Operations Leader, Multi-Brand Kitchen

Wonder; Owings Mills (MD); On-site; USD 90,000 - 108,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan

Employee Stock

Employee Discount

HSA match

Learning & Development

Job summary

Wonder is seeking a General Manager to lead a high-volume shared kitchen serving multiple brands, channels, and delivery methods. You will oversee a blended on-site workforce and own the local P&L, driving labor efficiency, food costs, and overall operational performance.

This role suits an experienced operator from operations, logistics, ecommerce, or hospitality with a proven record of KPI delivery and cross-functional collaboration.

Qualifications

• 3+ years leading high-volume, complex operations in logistics, retail, hospitality, food, or ecommerce.
• Proven track record of progressive leadership and growth.
• Experience owning P&L and driving KPI-based results.
• Strong cross-functional influence across finance, HR, procurement, logistics, and culinary.

Responsibilities

• Lead day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery).
• Optimize labor deployment and service throughput while meeting compliance standards.
• Manage inventory, waste reduction, and food safety practices.
• Drive KPIs related to guest experience, order accuracy, and financial performance.
• Own the location's P&L and collaborate with partners to improve costs and revenue.

Skills

Leadership experience

P&L ownership

KPI management

Cross-functional collaboration

People management

High-volume operations

Problem solving

Job description

Wonder is seeking a General Manager to lead a high-volume shared kitchen serving multiple brands, channels, and delivery methods. You will oversee a blended on-site workforce and own the local P&L, driving labor efficiency, food costs, and overall operational performance.

This role suits an experienced operator from operations, logistics, ecommerce, or hospitality with a proven record of KPI delivery and cross-functional collaboration.