Driver Operations Leader: Route Mastery & Team Coaching

The Home Depot; Shreveport (LA); On-site; USD 60,000 - 75,000; Full time

Job summary

Temco Logistics in Louisiana is seeking a Driver Manager to oversee daily delivery operations, route assignments, and the supervision of drivers and technicians to sustain safety and efficiency.

The role emphasizes mentoring, performance coaching, and developing a service-oriented culture within a growing logistics team; flexible schedule may be required, with DOT and OSHA compliance.

Qualifications

• Minimum 3 years in Operations, Logistics Management, or Transportation.
• Strong understanding of the home appliance industry, including installation and servicing.
• Ability to work a flexible 6-day schedule as needed.

Responsibilities

• Route and Schedule Management: Ensure all daily routes are assigned efficiently and verify route documentation before dispatch.
• Operational Support: Implement tasks, prepare reports, and assist with daily operations as needed, following direction from the General Manager.
• Performance Oversight: Monitor and coach technicians to achieve peak performance and meet service goals.
• Recruitment and Retention: Communicate recruitment needs, participate in the hiring process, and foster a culture that prioritizes excellent customer service and respect.
• Supervision and Mentorship: Assist with supervising technicians, observing their performance, and providing constructive feedback.
• Safety and Compliance: Promote dock safety, ensure technicians adhere to safety standards, and maintain compliance with all regulations, including DOT and OSHA.
• Customer Relations: Assist in managing customer escalations to resolve issues efficiently and maintain customer satisfaction.
• Maintenance Coordination: Oversee vehicle fuel needs and preventative maintenance; regularly inspect vehicles for proper care and usage.
• Quality Control: Supervise the loading of trucks to prevent damage, ensure proper freight pulls, and maintain safe working practices.
• Metrics and Reporting: Track technician goals and performance metrics, document service failures, and develop improvement plans.
• Uniform and Compliance Enforcement: Ensure all technicians adhere to uniform standards and company policies.

Skills

Home Appliance Installation

Fleet Management

Drive 26ft Box Truck

Microsoft Office

Job description

Temco Logistics in Louisiana is seeking a Driver Manager to oversee daily delivery operations, route assignments, and the supervision of drivers and technicians to sustain safety and efficiency.

The role emphasizes mentoring, performance coaching, and developing a service-oriented culture within a growing logistics team; flexible schedule may be required, with DOT and OSHA compliance.