Operations Leader, Insurance Growth & People Development

foundationriskpartners; Orange (CA); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Life insurance

STD

LTD

PTO 18 days + 10 holidays + 2 floating

Job summary

Foundation Risk Partners, a fast-growing insurance brokerage and consulting firm, seeks an Operations Leader in Orange County to drive growth and profitability. Lead a 60+ person team across multiple disciplines, shaping performance standards and operational execution.

Emphasize compliance, quality control, and adoption of technology while fostering a collaborative, high-performance culture focused on client service and employee engagement.

Qualifications

• Proven experience leading teams, developing talent, and driving accountability.
• Strong understanding of insurance agency operations and service workflows.
• Experience supporting sales organizations and business growth initiatives.
• Excellent communication, coaching, and problem-solving skills.
• Demonstrated ability to lead change, improve processes, and drive results.

Responsibilities

• Partner with Business Unit Leader and Sales Leadership to support growth, retention, and profitability goals.
• Lead, coach, and develop a team of 60+ insurance professionals across multiple disciplines.
• Create accountability around performance expectations, service standards, and operational execution.
• Hire, onboard, develop, and, when necessary, manage performance improvement.
• Drive quality control initiatives, workflow consistency, and operational best practices.
• Monitor and improve key service, sales support, and operational KPI metrics.
• Lead process improvement and change management initiatives.
• Ensure compliance with agency procedures, carrier requirements, and regulatory standards.
• Champion adoption of agency technology platforms and operational tools.
• Foster a collaborative, high-performing culture focused on client service and employee engagement.
• Identify organizational needs and build talent pipelines to support future growth.

Skills

Leadership

Talent development

Coaching

Change management

Communication

Education

Active CA insurance license

Job description

Foundation Risk Partners, a fast-growing insurance brokerage and consulting firm, seeks an Operations Leader in Orange County to drive growth and profitability. Lead a 60+ person team across multiple disciplines, shaping performance standards and operational execution.

Emphasize compliance, quality control, and adoption of technology while fostering a collaborative, high-performance culture focused on client service and employee engagement.