Director of Insurance Operations & Growth

RiseMe; Orange (CA); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Life insurance

PTO plus holidays

Job summary

Foundation Risk Partners, a leading US insurance brokerage and consulting firm, seeks an Operations Leader in Orange County. The role oversees an office and 60+ professionals across P&C and Employee Benefits, partnering with Business Unit and Sales leaders to drive growth, accountability, and operational excellence.

The successful candidate will build structure, ensure service quality, talent development, and regulatory compliance while championing technology adoption and a high-performing,

Qualifications

• Active California license(s) required.
• 5+ years of leadership experience in insurance.
• Experience supporting sales teams and growth initiatives.
• Strong communication, coaching, and problem-solving skills.
• Ability to lead change and drive results.

Responsibilities

• Partner with Business Unit Leader and Sales Leadership to support growth, retention, and profitability goals.
• Lead, coach, and develop a team of 60+ insurance professionals across multiple disciplines.
• Create accountability around performance expectations, service standards, and operational execution.
• Hire, onboard, develop, and, when necessary, manage performance improvement.
• Drive quality control initiatives, workflow consistency, and operational best practices.
• Monitor and improve key service, sales support, and operational KPI metrics.
• Lead process improvement and change management initiatives.
• Ensure compliance with agency procedures, carrier requirements, and regulatory standards.
• Champion adoption of agency technology platforms and operational tools.
• Foster a collaborative, high-performing culture focused on client service and employee engagement.
• Identify organizational needs and build talent pipelines to support future growth.

Skills

Leadership

Insurance operations

Talent development

Sales support

Communication

Change management

Performance coaching

Education

Active CA license(s)

5+ years leadership experience

Job description

Foundation Risk Partners, a leading US insurance brokerage and consulting firm, seeks an Operations Leader in Orange County. The role oversees an office and 60+ professionals across P&C and Employee Benefits, partnering with Business Unit and Sales leaders to drive growth, accountability, and operational excellence.

The successful candidate will build structure, ensure service quality, talent development, and regulatory compliance while championing technology adoption and a high-performing,