Operations Leader

foundationriskpartners; Orange (CA); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Life insurance

STD

LTD

PTO 18 days + 10 holidays + 2 floating

Job summary

Foundation Risk Partners, a fast-growing insurance brokerage and consulting firm, seeks an Operations Leader in Orange County to drive growth and profitability. Lead a 60+ person team across multiple disciplines, shaping performance standards and operational execution.

Emphasize compliance, quality control, and adoption of technology while fostering a collaborative, high-performance culture focused on client service and employee engagement.

Qualifications

• Proven experience leading teams, developing talent, and driving accountability.
• Strong understanding of insurance agency operations and service workflows.
• Experience supporting sales organizations and business growth initiatives.
• Excellent communication, coaching, and problem-solving skills.
• Demonstrated ability to lead change, improve processes, and drive results.

Responsibilities

• Partner with Business Unit Leader and Sales Leadership to support growth, retention, and profitability goals.
• Lead, coach, and develop a team of 60+ insurance professionals across multiple disciplines.
• Create accountability around performance expectations, service standards, and operational execution.
• Hire, onboard, develop, and, when necessary, manage performance improvement.
• Drive quality control initiatives, workflow consistency, and operational best practices.
• Monitor and improve key service, sales support, and operational KPI metrics.
• Lead process improvement and change management initiatives.
• Ensure compliance with agency procedures, carrier requirements, and regulatory standards.
• Champion adoption of agency technology platforms and operational tools.
• Foster a collaborative, high-performing culture focused on client service and employee engagement.
• Identify organizational needs and build talent pipelines to support future growth.

Skills

Leadership

Talent development

Coaching

Change management

Communication

Education

Active CA insurance license

Job description

Job Summary:

Foundation Risk Partners , one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Operations Leader to their team in Orange County .

Essential Functions:

• Partner with Business Unit Leader and Sales Leadership to support growth, retention, and profitability goals.
• Lead, coach, and develop a team of 60+ insurance professionals across multiple disciplines.
• Create accountability around performance expectations, service standards, and operational execution.
• Hire, onboard, develop, and, when necessary, manage performance improvement.
• Drive quality control initiatives, workflow consistency, and operational best practices.
• Monitor and improve key service, sales support, and operational KPI metrics.
• Lead process improvement and change management initiatives.
• Ensure compliance with agency procedures, carrier requirements, and regulatory standards.
• Champion adoption of agency technology platforms and operational tools.
• Foster a collaborative, high-performing culture focused on client service and employee engagement.
• Identify organizational needs and build talent pipelines to support future growth.

Competencies & Qualifications:

• Proven experience leading teams, developing talent, and driving accountability.
• Strong understanding of insurance agency operations and service workflows.
• Experience supporting sales organizations and business growth initiatives.
• Excellent communication, coaching, and problem-solving skills.
• Demonstrated ability to lead change, improve processes, and drive results.

Education & Experience:

• Active California insurance license(s)
• 5+ years of insurance leadership experience.

Pay Transparency Range

$150,000 - $200,000 USD

Disclaimer: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Equal Employment Opportunity (EEO):

FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.

Benefits:

• FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental.
• We offer a 401(k) with company match.
• Company paid life insurance.
• STD.
• LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!