Operations Leader

RiseMe; Orange (CA); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Life insurance

PTO plus holidays

Job summary

Foundation Risk Partners, a leading US insurance brokerage and consulting firm, seeks an Operations Leader in Orange County. The role oversees an office and 60+ professionals across P&C and Employee Benefits, partnering with Business Unit and Sales leaders to drive growth, accountability, and operational excellence.

The successful candidate will build structure, ensure service quality, talent development, and regulatory compliance while championing technology adoption and a high-performing,

Qualifications

• Active California license(s) required.
• 5+ years of leadership experience in insurance.
• Experience supporting sales teams and growth initiatives.
• Strong communication, coaching, and problem-solving skills.
• Ability to lead change and drive results.

Responsibilities

• Partner with Business Unit Leader and Sales Leadership to support growth, retention, and profitability goals.
• Lead, coach, and develop a team of 60+ insurance professionals across multiple disciplines.
• Create accountability around performance expectations, service standards, and operational execution.
• Hire, onboard, develop, and, when necessary, manage performance improvement.
• Drive quality control initiatives, workflow consistency, and operational best practices.
• Monitor and improve key service, sales support, and operational KPI metrics.
• Lead process improvement and change management initiatives.
• Ensure compliance with agency procedures, carrier requirements, and regulatory standards.
• Champion adoption of agency technology platforms and operational tools.
• Foster a collaborative, high-performing culture focused on client service and employee engagement.
• Identify organizational needs and build talent pipelines to support future growth.

Skills

Leadership

Insurance operations

Talent development

Sales support

Communication

Change management

Performance coaching

Education

Active CA license(s)

5+ years leadership experience

Job description

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Operations Leader to their team in Orange County.

Job Summary:

The Operations Leader serves as the operational leader for the Orange office, including team members located in our Glendale office, partnering closely with the Business Unit Leader and Sales Leadership to drive growth, accountability, operational excellence, and employee development.

This role is responsible for creating structure and consistency across a team of 60+ Property & Casualty and Employee Benefits employees while ensuring strong service delivery, quality control, talent management, and achievement of key business objectives. The ideal candidate is a visible leader who builds high-performing teams, drives accountability, and supports a culture focused on growth and client excellence.

Essential Functions:

• Partner with Business Unit Leader and Sales Leadership to support growth, retention, and profitability goals.
• Lead, coach, and develop a team of 60+ insurance professionals across multiple disciplines.
• Create accountability around performance expectations, service standards, and operational execution.
• Hire, onboard, develop, and, when necessary, manage performance improvement.
• Drive quality control initiatives, workflow consistency, and operational best practices.
• Monitor and improve key service, sales support, and operational KPI metrics.
• Lead process improvement and change management initiatives.
• Ensure compliance with agency procedures, carrier requirements, and regulatory standards.
• Champion adoption of agency technology platforms and operational tools.
• Foster a collaborative, high-performing culture focused on client service and employee engagement.
• Identify organizational needs and build talent pipelines to support future growth.

Competencies & Qualifications:

• Proven experience leading teams, developing talent, and driving accountability.
• Strong understanding of insurance agency operations and service workflows.
• Experience supporting sales organizations and business growth initiatives.
• Excellent communication, coaching, and problem-solving skills.
• Demonstrated ability to lead change, improve processes, and drive results.

Education & Experience:

• Active California insurance license(s)
• 5+ years of insurance leadership experience.

Pay Transparency Range

$150,000 — $200,000 USD

Disclaimer

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Equal Employment Opportunity (EEO):

FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.

Benefits:

FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!