Operations Leader — Inside & Service Growth

Flow Control Group; Macon (GA); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Holidays

Parental leave

Wellness resources

Employee referral programs

Job summary

Flow Control Group, including Fluid Flow, seeks an experienced operations leader to oversee daily operations, warehousing, and logistics. You will guide inside teams, align service resources with client needs, and contribute to sales and service strategies, budgets, and marketing plans to grow the business.

The role focuses on strategic planning, people management, and process improvement, reporting to the General Manager.

Qualifications

• Demonstrated leadership capabilities and the ability to build successful teams.
• Excellent decision-making and creative problem-solving skills.
• Strong organizational and communication skills.
• Ability to prioritize, perform under pressure, and resolve conflicts.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general business software.
• Minimum of five years leading, developing, and coaching teams with distribution knowledge.
• Proven track record of building high-performing teams and customer relationships.

Responsibilities

• Oversee daily operations and all business processes.
• Ensure delivery of high-quality customer service and technical expertise.
• Develop and optimize processes to improve performance and safety.
• Execute operating strategies to drive growth in products and services.
• Align operating expenses with revenues.
• Set team goals and monitor performance with company systems.
• Foster cross-functional collaboration and teamwork.
• Collaborate with sales to pursue sales and profit opportunities.
• Align service resources with client needs.
• Develop employees’ capabilities through coaching.
• Promote use of tools like Pricing, FSM/CRM, Flow 360.
• Partner with support teams to improve proprietary tools.
• Learn core product lines to better assist customers and ISRs.
• Process customer quotes and orders as needed.
• Resolve delivery challenges and supply chain issues.

Skills

Leadership

Customer service

Strategic planning

People management

CRM

Microsoft Office

Tools

Pricing tool

FSM/CRM

Flow 360

Job description

Flow Control Group, including Fluid Flow, seeks an experienced operations leader to oversee daily operations, warehousing, and logistics. You will guide inside teams, align service resources with client needs, and contribute to sales and service strategies, budgets, and marketing plans to grow the business.

The role focuses on strategic planning, people management, and process improvement, reporting to the General Manager.