Operations Leader FFP & Bibb

Fluid Flow Products; Macon (GA); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with matching

Paid time off and holidays

Parental leave and wellness resources

Employee referral programs

Job summary

Fluid Flow Products, a Flow Control Group company in Macon, GA, seeks a results-driven Operations Leader to oversee daily operations, customer service, warehousing, logistics, and service. The role leads inside staff, contributes to sales strategies, and aligns operating budgets with growth targets.

You will influence process improvements, safety, and performance while coordinating with cross-functional teams to deliver high-quality solutions for industrial customers.

Qualifications

• Demonstrated leadership capabilities and the ability to build successful teams.
• Excellent decision-making and creative problem-solving skills.
• Strong organizational and communication skills.
• Ability to prioritize, perform under pressure, and resolve conflicts.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Minimum of five years of experience leading, developing, and coaching teams, with a deep understanding of distribution and its value proposition to the market.
• Proven track record of building high-performing teams and establishing lasting relationships with customers and key suppliers.
• Proficient computer and technical skills, including working knowledge of CRM software solutions.

Responsibilities

• Oversee daily operations and manage all aspects of business processes.
• Ensure consistent delivery of customer service, support, and technical expertise that reflects the company’s position as a market leader.
• Develop and optimize business practices to improve performance, increase quality, and ensure safe operations at the facility and in the field.
• Develop and execute operating strategies to drive growth in products and services.
• Ensure operational expenses align with revenues.
• Set team goals, clearly communicate expectations, and monitor performance using companywide performance and talent management systems.
• Foster collaboration among team members.
• Collaborate with sales to identify and pursue sales and profit opportunities.
• Manage and align service resources with client needs while exceeding company objectives and goals.
• Develop employees’ capabilities through challenging assignments and coaching.
• Promote the proper use and oversee the deployment of tools such as Pricing, FSM/CRM, and Flow 360 across all IFC brands.
• Partner with cross-functional support teams to improve proprietary business tools and systems.
• Learn the basics of core product lines to better assist customers and other Inside Sales Representatives (ISRs).
• Process customer quotes and orders as needed.
• Help resolve customer delivery challenges and supply chain issues.

Skills

Leadership

Decision-making

Communication

Organization

Strategic planning

People management

Entrepreneurial spirit

Networking

Tools

CRM software

Microsoft Office

Job description

Fluid Flow Products, a Flow Control Group company in Macon, GA, seeks a results-driven Operations Leader to oversee daily operations, customer service, warehousing, logistics, and service. The role leads inside staff, contributes to sales strategies, and aligns operating budgets with growth targets.

You will influence process improvements, safety, and performance while coordinating with cross-functional teams to deliver high-quality solutions for industrial customers.