Operations Leader in Training – Service & Reconditioning

Socket.dev; Westborough (MA); On-site; USD 115,000 - 202,000; Full time

Benefits offered by this job

Bonus eligibility

Equity

Job summary

CarMax is seeking an Operations Manager in Training to lead and shape the Service Operations Department at one or more assigned CarMax locations in Westborough, MA. This structured development program covers inventory, cosmetic, and production processes plus CarMax’s Senior Management Development Program.

You will collaborate with Sales, Business Office, and Purchasing teams to deliver exceptional customer and associate experiences while driving operational excellence and continuous improvement.

Qualifications

• 3+ years of management experience, retail management preferred.
• Ability to interpret and maintain accurate data records.
• Completion of CarMax-provided training in Inventory, Cosmetic, and Production processes.
• Strong multi-tasking skills and ability to make independent, critical business decisions.
• Willingness to work at multiple locations or relocate.
• Internal candidates must successfully complete SMDP before applying.

Responsibilities

• Serve as a Senior Manager on the store leadership team, providing strategic leadership and direction across Service Operations.
• Directly and indirectly lead multiple managers and a large frontline workforce, with accountability for staffing, performance management, associate development plans, succession planning, and engagement tools.
• Own operational execution through detailed oversight of key performance metrics (KPMs), production capacity, quality, cycle time, and cost controls, using data and trend analysis to drive continuous improvement.
• Maintain full financial accountability, including P&L ownership, expense management, labor optimization, and productivity targets aligned to business plans.
• Champion process improvement initiatives and company programs, ensuring consistent execution and alignment with CarMax operational standards.
• Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE.

Skills

Management experience

Data interpretation

Decision making

Multi-tasking

Leadership of leaders

Education

Bachelor's Degree

Job description

CarMax is seeking an Operations Manager in Training to lead and shape the Service Operations Department at one or more assigned CarMax locations in Westborough, MA. This structured development program covers inventory, cosmetic, and production processes plus CarMax’s Senior Management Development Program.

You will collaborate with Sales, Business Office, and Purchasing teams to deliver exceptional customer and associate experiences while driving operational excellence and continuous improvement.