Dynamic Restaurant & Operations Lead – Guest Experience

Dave & Buster's Inc.; New York (NY); On-site; USD 66,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision

Long & Short-term Disability

Employee Assistance Program

401K matching plan

FREE food

FREE gameplay

Growth opportunities

Double brand growth potential

Job summary

Dave & Buster's Inc. is seeking an experienced Restaurant/Operations Manager to lead a fast-paced restaurant and entertainment environment in New York. You will supervise staff, drive guest satisfaction, and implement strategic initiatives to improve business results.

The role emphasizes leadership, accountability, and delivering a memorable guest experience while managing costs and labor. Weekend, night, and holiday availability is required for success.

Qualifications

• 21+ years of age.
• 2+ years of Restaurant/Hospitality Experience.
• Proficient in managing the cost of goods sold and labor.
• Ability to lead a team to create a memorable guest experience.
• Willing to work weekends, nights and holidays.
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations.
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions.
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and continual professional development.
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results.

Skills

Leadership

Team management

Guest experience

Communication

Budget control

Job description

Dave & Buster's Inc. is seeking an experienced Restaurant/Operations Manager to lead a fast-paced restaurant and entertainment environment in New York. You will supervise staff, drive guest satisfaction, and implement strategic initiatives to improve business results.

The role emphasizes leadership, accountability, and delivering a memorable guest experience while managing costs and labor. Weekend, night, and holiday availability is required for success.