Operations Leader for Behavioral Health Crisis Clinics

MIND 24-7; Mesa (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

MIND 24-7 is seeking a Director of Operations to provide executive leadership for two crisis clinics, ensuring safe, efficient, patient-centered care across locations. This role emphasizes staffing, performance metrics, and regulatory readiness in a fast-paced behavioral health setting.

You will partner with clinical and administrative leaders to optimize operations, drive quality outcomes, and leverage data to improve patient access and experience.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Behavioral Health, Management, or a related field.
• 5+ years of progressive healthcare leadership experience.
• 3+ years of behavioral health, psychiatric, crisis stabilization, or acute healthcare operations experience.
• Experience leading managers and multidisciplinary teams.
• Experience managing budgets, labor utilization, productivity, and operational performance metrics.
• Strong data-driven decision-making and problem-solving skills.
• Level 1 Fingerprint Clearance Card or ability to obtain upon hire.
• CPR certification and CPI/equivalent training or ability to obtain.
• Valid driver's license with the ability to travel between MIND 24-7 locations.

Responsibilities

• Lead operations for two crisis clinics, ensuring consistent execution of organizational standards and policies.
• Coach and develop clinic leaders, driving accountability for operational, workforce, quality, and patient care outcomes.
• Oversee staffing and workforce effectiveness, including scheduling, productivity, and coverage.
• Monitor patient flow, throughput, and capacity to improve efficiency, access, and patient experience.
• Manage operational and financial performance, including volume, labor utilization, productivity, budgets, and key performance metrics.
• Partner with clinical, medical, nursing, and administrative leaders to support coordinated, high-quality care.
• Ensure regulatory readiness, patient safety, and quality standards across clinic operations.
• Use data to identify opportunities and implement solutions that improve workflows, resources, and overall clinic performance.
• Lead during significant operational, staffing, safety, or facility events, ensuring effective communication and resolution.

Skills

Healthcare leadership

Data-driven decisions

Budget management

Staff development

Problem solving

Education

Bachelor's degree in Healthcare Administration

Job description

MIND 24-7 is seeking a Director of Operations to provide executive leadership for two crisis clinics, ensuring safe, efficient, patient-centered care across locations. This role emphasizes staffing, performance metrics, and regulatory readiness in a fast-paced behavioral health setting.

You will partner with clinical and administrative leaders to optimize operations, drive quality outcomes, and leverage data to improve patient access and experience.