Operations Director: Lead Two Crisis Clinics

MIND 24-7; Phoenix (AZ); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Job summary

MIND 24-7 is seeking a Director of Operations to lead two crisis clinics in Mesa and Phoenix, AZ, ensuring safe, efficient, and patient-centered care across a fast-paced behavioral health environment.

The role requires strategic operational leadership, staffing oversight, budget management, and collaboration with clinical and administrative leaders to drive quality outcomes and regulatory readiness.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Behavioral Health, Management, or a related field.
• 5+ years of progressive healthcare leadership experience.
• 3+ years of behavioral health, psychiatric, crisis stabilization, or acute healthcare operations experience.
• Experience leading managers and multidisciplinary teams.
• Experience managing budgets, labor utilization, productivity, and operational performance metrics.
• Strong data-driven decision-making and problem-solving skills.

Responsibilities

• Lead operations for two crisis clinics, ensuring consistent execution of organizational standards and policies.
• Coach and develop clinic leaders, driving accountability for operational, workforce, quality, and patient care outcomes.
• Oversee staffing and workforce effectiveness, including scheduling, productivity, and coverage.
• Monitor patient flow, throughput, and capacity to improve efficiency, access, and patient experience.
• Manage operational and financial performance, including volume, labor utilization, productivity, budgets, and key performance metrics.
• Partner with clinical, medical, nursing, and administrative leaders to support coordinated, high-quality care.
• Ensure regulatory readiness, patient safety, and quality standards across clinic operations.
• Use data to identify opportunities and implement solutions that improve workflows, resources, and overall clinic performance.
• Lead during significant operational, staffing, safety, or facility events, ensuring effective communication and resolution.

Skills

Leadership

Budget management

Data-driven decisions

Cross-functional collaboration

Regulatory compliance

Travel between locations

Education

Bachelor's degree in Healthcare Administration or related field

Job description

MIND 24-7 is seeking a Director of Operations to lead two crisis clinics in Mesa and Phoenix, AZ, ensuring safe, efficient, and patient-centered care across a fast-paced behavioral health environment.

The role requires strategic operational leadership, staffing oversight, budget management, and collaboration with clinical and administrative leaders to drive quality outcomes and regulatory readiness.