Behavioral Health Practice Operations Lead

Centered Mind Counseling Services; Issaquah (WA); On-site; USD 81,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match (up to 4%)

Company-paid life insurance

Paid time off and paid sick leave

Job summary

Centered Mind Counseling Services seeks a Practice Manager to lead daily operations for a growing behavioral health group practice. This on‑site role reports to the Assistant Director and owns workflows, scheduling, onboarding, and vendor coordination to keep the team efficient and compliant.

You will supervise Care Coordinators and the Medication Management Coordinator, ensure robust systems, and communicate clearly with leadership about risks and opportunities to improve patient care and staff

Qualifications

• Bachelor's degree in business, healthcare administration, or related field.
• 3+ years of operations, office, or practice management experience; 5+ preferred.
• Experience supervising administrative staff and leading front‑office teams.
• Familiarity with HIPAA and confidentiality.

Responsibilities

• Supervise and support the Care Coordinators and the Medication Management Coordinator.
• Own front‑end workflows, scheduling logistics, and day‑to‑day operational implementation.
• Coordinate employee onboarding and offboarding logistics.
• Manage practice systems administration, troubleshooting, and vendor communication, and implement system access in line with leadership approvals.
• Coordinate HIPAA and security training scheduling and delivery, and maintain training and compliance logs.
• Serve as a Custodian of Records and manage records release requests.
• Oversee office operations, maintenance, supplies, and vendor relationships.
• Support monthly operational reporting, associate hour tracking, payroll statistics, and CEU reimbursement review.
• Maintain internal workflow documentation and the employee website.
• Resolve administrative client escalations and operational problems, coordinating with leadership when a matter involves clinical care, provider experience, or a formal personnel process

Skills

Operations leadership

Communication

Problem solving

Vendor coordination

Education

Bachelor's degree in business, healthcare administration, or related field

Tools

Practice management systems

Job description

Centered Mind Counseling Services seeks a Practice Manager to lead daily operations for a growing behavioral health group practice. This on‑site role reports to the Assistant Director and owns workflows, scheduling, onboarding, and vendor coordination to keep the team efficient and compliant.

You will supervise Care Coordinators and the Medication Management Coordinator, ensure robust systems, and communicate clearly with leadership about risks and opportunities to improve patient care and staff