Director of Operations

MIND 24-7; Phoenix (AZ); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Job summary

MIND 24-7 is seeking a Director of Operations to lead two crisis clinics in Mesa and Phoenix, AZ, ensuring safe, efficient, and patient-centered care across a fast-paced behavioral health environment.

The role requires strategic operational leadership, staffing oversight, budget management, and collaboration with clinical and administrative leaders to drive quality outcomes and regulatory readiness.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Behavioral Health, Management, or a related field.
• 5+ years of progressive healthcare leadership experience.
• 3+ years of behavioral health, psychiatric, crisis stabilization, or acute healthcare operations experience.
• Experience leading managers and multidisciplinary teams.
• Experience managing budgets, labor utilization, productivity, and operational performance metrics.
• Strong data-driven decision-making and problem-solving skills.

Responsibilities

• Lead operations for two crisis clinics, ensuring consistent execution of organizational standards and policies.
• Coach and develop clinic leaders, driving accountability for operational, workforce, quality, and patient care outcomes.
• Oversee staffing and workforce effectiveness, including scheduling, productivity, and coverage.
• Monitor patient flow, throughput, and capacity to improve efficiency, access, and patient experience.
• Manage operational and financial performance, including volume, labor utilization, productivity, budgets, and key performance metrics.
• Partner with clinical, medical, nursing, and administrative leaders to support coordinated, high-quality care.
• Ensure regulatory readiness, patient safety, and quality standards across clinic operations.
• Use data to identify opportunities and implement solutions that improve workflows, resources, and overall clinic performance.
• Lead during significant operational, staffing, safety, or facility events, ensuring effective communication and resolution.

Skills

Leadership

Budget management

Data-driven decisions

Cross-functional collaboration

Regulatory compliance

Travel between locations

Education

Bachelor's degree in Healthcare Administration or related field

Job description

Join MIND 24-7: Transforming Mental Health Care, 24/7

At MIND 24-7, we are fundamentally changing the landscape of mental health care by creating a "front door" that is always open, always welcoming, and always ready to help. Our mission is to provide accessible, compassionate care for everyone—no matter the time of day or the challenges they face. Through our Express Care, Crisis Care, and Outpatient Progressions programs, we meet people where they are, delivering immediate and inclusive support that lifts up individuals and families. We believe that every team member, whether providing direct care or supporting behind the scenes, is essential to making this mission real every single day.

Director of Operations

Location: Mesa and Phoenix, AZ | Multi-Site Leadership Role

Competitive Salary + Full Benefits

MIND 24-7 is transforming behavioral health care by providing immediate, accessible crisis care in a 24/7 clinical environment. As the Director of Operations, you will provide operational leadership and oversight for two MIND 24-7 crisis clinics, ensuring our teams have the people, processes, and resources needed to deliver safe, efficient, and patient-centered care.

This is a high-impact leadership role for an experienced healthcare operations leader who thrives in a fast-paced behavioral health environment, develops strong leaders, uses data to drive decisions, and knows how to turn operational challenges into opportunities for improvement.

Why Choose MIND 24-7?

• Make an Impact – Help expand access to immediate behavioral healthcare.
• Lead at Scale – Oversee operations across two crisis clinic locations.
• Develop Leaders – Coach and develop high-performing clinic leadership teams.
• Drive Improvement – Use data and performance metrics to improve operations, quality, and patient outcomes.

Your Role & Impact

• Lead operations for two crisis clinics, ensuring consistent execution of organizational standards and policies.
• Coach and develop clinic leaders, driving accountability for operational, workforce, quality, and patient care outcomes.
• Oversee staffing and workforce effectiveness, including scheduling, productivity, and coverage.
• Monitor patient flow, throughput, and capacity to improve efficiency, access, and patient experience.
• Manage operational and financial performance, including volume, labor utilization, productivity, budgets, and key performance metrics.
• Partner with clinical, medical, nursing, and administrative leaders to support coordinated, high-quality care.
• Ensure regulatory readiness, patient safety, and quality standards across clinic operations.
• Use data to identify opportunities and implement solutions that improve workflows, resources, and overall clinic performance.
• Lead during significant operational, staffing, safety, or facility events, ensuring effective communication and resolution.

What We're Looking For

• Bachelor's degree in Healthcare Administration, Business Administration, Behavioral Health, Management, or a related field.
• 5+ years of progressive healthcare leadership experience.
• 3+ years of behavioral health, psychiatric, crisis stabilization, or acute healthcare operations experience.
• Experience leading managers and multidisciplinary teams.
• Experience managing budgets, labor utilization, productivity, and operational performance metrics.
• Strong data-driven decision-making and problem-solving skills.
• Level 1 Fingerprint Clearance Card or ability to obtain upon hire.
• Current CPR certification and CPI/equivalent training or ability to obtain.
• Valid driver's license with the ability to travel between MIND 24-7 locations.

We offer a benefits package grounded in empathy, including medical, dental, vision, life, and disability insurance.

We provide a 401(k) plan with company contributions and accrued paid time off to ensure you have the space to rest and recharge.

As an equal opportunity employer, we believe that diversity makes us stronger and we are committed to creating a culture where you can be your authentic self and truly belong.