Service Manager: Heavy Equipment Operations Leader

ADP, Inc.; House Springs (MO); On-site; USD 75,000 - 110,000; Full time

Job summary

CraneWorks Inc., located in St. Louis, MO, is seeking a Service Manager to lead shop and field service operations. You will drive safety, quality, and customer satisfaction while partnering with Operations, Parts, Sales, and HR to develop staff and achieve branch goals.

The role requires strong leadership, technical knowledge across hydraulics, diesel systems, and mechanicals, and ERP experience to monitor KPIs and budgets. Equal opportunity employer.

Qualifications

• Five or more years of leadership experience in heavy equipment, crane, construction equipment, truck, diesel, or industrial service.
• Associate's or Bachelor's degree in Business, Engineering, Diesel Technology, or related field is preferred.
• Experience using Karmak, or other ERP, service management, or dealership management systems is strongly preferred.
• Strong knowledge of hydraulic, electrical, diesel, and mechanical systems.
• Demonstrated leadership, coaching, and performance management experience.
• Excellent customer service, communication, and organizational skills.
• Proficiency with Microsoft Office and business management software.
• Valid driver's license.
• OEM certifications or crane industry experience.
• Lean or Continuous Improvement experience.

Responsibilities

• Lead, coach, develop, and evaluate service personnel.
• Manage daily shop and field service operations, scheduling, and workflow.
• Monitor technician productivity, efficiency, utilization, and labor recovery.
• Ensure repair orders, estimates, billing, and warranty documentation are accurate and timely.
• Maintain compliance with OSHA, DOT, EPA, ANSI, OEM, and Company safety requirements.
• Conduct safety meetings, incident reviews, and corrective actions as necessary.
• Partner with HR regarding recruiting, onboarding, performance management, and employee relations.
• Develop customer relationships and resolve escalated service concerns.
• Monitor departmental budget, revenue, gross profit, and cost controls.
• Utilize ERP systems, Microsoft 365, and reporting dashboards to monitor KPIs.
• Drive continuous improvement initiatives and operational excellence.
• Perform other duties as assigned.

Skills

Leadership experience

Heavy equipment knowledge

ERP systems (Karmak)

Customer service skills

MS Office proficiency

Safety compliance

Valid driver's license

Continuous improvement

Education

Business or Engineering degree

Diesel technology background

Tools

Karmak ERP

Job description

CraneWorks Inc., located in St. Louis, MO, is seeking a Service Manager to lead shop and field service operations. You will drive safety, quality, and customer satisfaction while partnering with Operations, Parts, Sales, and HR to develop staff and achieve branch goals.

The role requires strong leadership, technical knowledge across hydraulics, diesel systems, and mechanicals, and ERP experience to monitor KPIs and budgets. Equal opportunity employer.