Benefits Operations Leader — Client Growth

Acrisure; Walnut Creek (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Acrisure is seeking a Manager of Operations (Employee Benefits) to lead operational strategies, drive service excellence, and optimize client experiences. The role emphasizes performance culture, leadership, and process improvement across multiple functions.

The position involves implementing policies, leading a team, and ensuring alignment with corporate guidelines to support client retention, growth, and profitability.

Qualifications

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Responsibilities

• Client Retention and Growth: Prepare and equip team members to deliver proactive, personalized client experiences and gather feedback for service improvement.
• Culture and Talent: Lead recruitment, coaching, and engagement; manage performance and staffing within policy and budget.
• Financial and Resource Management: Oversee budgets, capacity, and resource allocation to meet service levels and financial goals.
• Performance Monitoring: Track KPIs and dashboards; use data to drive improvements and accountability.
• Risk Management: Ensure regulatory compliance and standardized policies to minimize risk.

Job description

Acrisure is seeking a Manager of Operations (Employee Benefits) to lead operational strategies, drive service excellence, and optimize client experiences. The role emphasizes performance culture, leadership, and process improvement across multiple functions.

The position involves implementing policies, leading a team, and ensuring alignment with corporate guidelines to support client retention, growth, and profitability.