Operations Leader: Driver & Service Excellence

Temco-Logistics; East Point (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

Temco Logistics in East Point, GA is seeking an Operations Manager to lead day-to-day operations, support drivers and office teams, and ensure service excellence. You will partner with the General Manager and leadership to drive compliance, performance, and a great employee experience.

The role requires strong leadership, data-driven decision making, and the ability to manage schedules, payroll, and HR collaboration. DOT compliance and routing optimization are key focus areas.

Qualifications

• Strong operational leadership experience.
• Ability to multitask, prioritize, and problem-solve.
• Comfortable using data and metrics to drive decisions.
• People-first mindset with teamwork and accountability.

Responsibilities

• Monitor on-road operations, routes, exceptions, and service performance.
• Support driver teams and customer service by troubleshooting issues and resolving delivery exceptions.
• Ensure manifests, routing, dispatch, and check-ins are accurate, compliant, and on time.
• Collaborate with Router to optimize routes within DOT regulations.
• Review exceptions and ensure staging, labeling, and readiness.
• Train, onboard, and support drivers and technicians; manage schedules.
• Conduct performance reviews and collaborate with HR on engagement and accountability.
• Help build a culture where employees feel supported and set up for success.
• Review payroll for accuracy and resolve discrepancies.
• Investigate freight and Sedgwick claims and drive timely resolution.
• Maintain a clean, organized flow of paperwork, rosters, and daily recap reporting.

Skills

Operational leadership

Multitasking

Data-driven decisions

People management

Job description

Temco Logistics in East Point, GA is seeking an Operations Manager to lead day-to-day operations, support drivers and office teams, and ensure service excellence. You will partner with the General Manager and leadership to drive compliance, performance, and a great employee experience.

The role requires strong leadership, data-driven decision making, and the ability to manage schedules, payroll, and HR collaboration. DOT compliance and routing optimization are key focus areas.